Can't remove virulent ad redirector. Computer is slooooow now!

September 28, 2014, 1:45 pm

≫ Next: SAS messes up application name

≪ Previous: IE-10 Tab Opens By Itself

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4043 Mb
Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total - 584792 MB, Free - 461182 MB; D: Total - 21422 MB, Free - 2278 MB; E: Total - 4055 MB, Free - 10 MB;
Motherboard: Hewlett-Packard, 1695
Antivirus: avast! Antivirus, Updated and Enabled


I've tried everything and the spy/ad stuff never goes away.
Thanks for helping me.

Boyd Bilbo

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SAS messes up application name

September 28, 2014, 4:56 pm

≫ Next: Avast flagged McAfee uninstaller

≪ Previous: Can't remove virulent ad redirector. Computer is slooooow now!

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Cookiegal
:up:

Avast flagged McAfee uninstaller

September 28, 2014, 6:44 pm

≫ Next: MalwareBytes and PC pro - argh!

≪ Previous: SAS messes up application name

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Okay, bottom line is there's nothing to worry about in this case once again.

MalwareBytes and PC pro - argh!

September 28, 2014, 11:59 pm

≫ Next: I Think I Have A Virus

≪ Previous: Avast flagged McAfee uninstaller

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Hi, Clean PC Pro will most likely have got installed with some other free software without you realizing. I think the name may actually be PC Cleaner Pro, unless it is a new product. These types of programs can often be a borderline scam and even the legitimate ones are not worth a cent and can damage your systems registry. The Malwarebytes problem may be related, we need to run some scans to take a closer look at what is on your system.

Please run these scans in the order listed:

Check that the download location is set to the Desktop in which ever browser you will be using to download any of the tools we may use: How to change the download location in IE, Firefox, Chrome and Opera

SCAN 1
Click on this link to download : ADWCleaner Click on the Download Now button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:

You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.

NOTE: If for any reason the report does not appear, open Windows Explorer and click on the C: drive in the left pane, in the right pane you should find a new folder called Adwcleaner, double click on it and you will see the saved logs. Find the log that has a number in brackets starting with an S NOT R, similar to this: Adwcleaner[S1], double click on the one with the highest number and the log will open, Copy & Paste it into your reply.




SCAN 2
Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download and use any other software that may be advertised on the page.

Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click on FRST to run it. When the tool opens click Yes to the disclaimer.
• Press the Scan button. DO NOT check any of the Optional Scan options unless requested.
• It will make a log (FRST.txt) in the same directory the tool is run from. Please copy and paste it into your next reply.
• The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.

I Think I Have A Virus

September 29, 2014, 12:32 am

≫ Next: windows 7 with 44,000 updates???

≪ Previous: MalwareBytes and PC pro - argh!

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 12270 Mb
Graphics Card: AMD Radeon HD 6700 Series, 1024 Mb
Hard Drives: C: Total - 1418215 MB, Free - 1293431 MB;
Motherboard: Dell Inc., 0Y2MRG
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

I have the full paid for McAfee Suite. When I go to a Webpage including this Forum, then click on a thread, a new tab opens in my Browser telling me I need to download a Registry Cleaner and Optimizer, and there is a list of Ads on the right side of your Forum that I am sure were not there before. Plus, something turned off McAfee and Windows Defender and it wasn't me that turned them off. For these things to be going on all of a sudden, that tells me there is something on my Computer.

McAfee says the Computer is Clean, but I know you guys do not have Ads here or pop ups. Would appreciate any help you can give!!!!

windows 7 with 44,000 updates???

September 29, 2014, 5:15 am

≫ Next: Slow Computer, Pop-ups and random programs installed.

≪ Previous: I Think I Have A Virus

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What you are seeing is not what you think it is. Some updates need to complete installation on boot up and they show numbers that do not relate to the actual number of updates. There will most likely be a line showing the words Registry\Machine\Components, if this is the case and you are not seeing something identical appear at every boot you should find these messages will stop appearing once all the updating is complete.

If the messages persist then we need to investigate further, chances are they will stop once the system is fully up to date. Give it a little time and several more reboots and let us know how it is.

Slow Computer, Pop-ups and random programs installed.

September 29, 2014, 11:51 am

≫ Next: Frustrated with my HP

≪ Previous: windows 7 with 44,000 updates???

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The log is looking good, having removed all the junk and Adware there is very little left to do, how well is the system running now?

There are some entries left for Ad-Aware and Spybot, to remove these I need you to go into Msconfig and re-enable the following items:

Ad-Aware Antivirus
Ad-Aware Browsing Protection
SDTray
Spybot-S&D Cleaning

Then run this Temporary File Cleaner:

NOTE: This will empty your recycle bin, if you have anything you need in there please save it before you run this scan.
Download Temporary file cleaner and save it to the desktop. Make sure you do not use the Download button in the advert at the top of the page, use the big blue button right next to Author: Old Timer which says Download Now @ Author's Site
Double click on the icon to run it (it appears as a dark grey dustbin). For Windows 7 and Vista right click the icon and select Run as Administrator.
When the window opens click on Start. It will close all running programs and clear the desktop icons (they will return after the scan).
When complete you may be asked to reboot, if so accept the request and your PC will reboot automatically.

NOTE: There is no need to post the log, just confirm in your next post that it ran without a problem. At times it may appear to freeze, which is perfectly normal, it may take a while to complete the clean up depending on the amount of temporary files there are on the system.


When done, run another scan with FRST, when the window opens, put a check mark next to Addition.txt before you click on Scan, it will then produce two new logs to copy and post back here.

Please also do a repeat scan with Adwcleaner, just as you did before, and post the new log back here.

==================================

FYI: You have a 64bit version of Java installed. Unless you are using the 64bit version of Internet Explorer this will not be used. The bit rate of Java relates to the Browser being used not the bit rate of Windows. All 64bit versions of Windows have the 32bit version of Internet Explorer set as the default, there is a 64bit version, but it is tucked away where you will only find it if you know where to look. All other Browsers are 32bit and only require the 32bit version of Java. I would recommend you uninstall the 64bit version of Java and then go to this link to download and install the 32bit version: Java Download

Frustrated with my HP

September 29, 2014, 3:17 pm

≫ Next: Windows explorer.exe is closed immediately at startup

≪ Previous: Slow Computer, Pop-ups and random programs installed.

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but i uninstalled endpoint

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Windows explorer.exe is closed immediately at startup

September 29, 2014, 3:26 pm

≫ Next: ads by quicksharer

≪ Previous: Frustrated with my HP

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Hi,
Sorry, although in my profile, I should have mentioned that I am running Windows XP with SP3.

Regards

ads by quicksharer

September 29, 2014, 9:10 pm

≫ Next: WIFI signals and connection hardships, combined with crash/ freezing issues

≪ Previous: Windows explorer.exe is closed immediately at startup

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3045 Mb
Graphics Card: Intel(R) Q965/Q963 Express Chipset Family, 384 Mb
Hard Drives: C: Total - 476929 MB, Free - 283369 MB; E: Total - 953835 MB, Free - 524532 MB;
Motherboard: Intel Corporation, DQ965CO
Antivirus: Microsoft Security Essentials, Disabled
Norton antivirus
ads by quicksharer pop up continuously, and open arbitrary pages, and move the page I'm using down or up out of view. They are incessant and time consuming. How can I get them to stop?

WIFI signals and connection hardships, combined with crash/ freezing issues

September 30, 2014, 5:00 am

≫ Next: cannot delete .str files on external drive

≪ Previous: ads by quicksharer

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hi wbg,

Fair enough, I'll try running the tool.. .

cannot delete .str files on external drive

September 30, 2014, 8:38 am

≫ Next: Avast hanging at SVC

≪ Previous: WIFI signals and connection hardships, combined with crash/ freezing issues

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Hello. I have an old hard drive that I am using as an external. It works fine, except one third of the space is taken up by files with an STR (not srt) file extension. I cannot delete the files, which is what I want to do. The hard drive came out of an old Emachines desktop that had a bad motherboard and the operating system was XP in case that helps. I've used the unlocker program and it too is unable to delete the files. Any help would be appreciated.

Avast hanging at SVC

September 30, 2014, 8:40 am

≫ Next: Audio virus playing in background

≪ Previous: cannot delete .str files on external drive

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I am on XP. Avast has just started hanging, usually as it is scanning "SVC: {......} > ???" under "quick scan", but sometimes on other things starting with SVC, A straight scan of C: drive causes no problems. I've raised a ticket with Avast but they've ignored me. Any help gratefully received.

Audio virus playing in background

September 30, 2014, 1:19 pm

≫ Next: computer need cleaning

≪ Previous: Avast hanging at SVC

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I have a DELL 14 3437 laptop with windows 8.1 64bit.
Recently there seems to be new virus which plays audio tones in the background even if I`m doing nothing at all,no browsers are open, no files are open.Also my laptop performance reduced drastically and also it would restart on its own.

I tried to remove it using tdsskiller.exe but it was not helpful.
Thereafter I used malicious malware remover,junkware remover tool,and HitmanPro.Thereafter for 2 days there were no audio tones.But since I realised my laptop was not performing as good as before. I uninstalled malicious malware remover,junkware remover tool,and HitmanPro. I installed 1-click cleaner and windows 8 manager.After running them, it seemed like a lot of my system files wer infected and had to be fixed. After this the audio tones have come back and the performance is still very sluggish.

Currently my antivirus gives a message as follows:

"McAfee detected an infected file on your PC.Restart your PC so we can fix it.

About This Trojan
Detected: Trojan-FDOQ!828BCAF63645(Trojan)
Quarantined From: C:\Users\Capt.Meril\AppData\Local\Osmics\CoreMedia.dll"


But nothing happens even if i restart my computer, I just get the same error message.

I have run TSG SysInfo and the following is the log:


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Single Language, 64 bit
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 4000 Mb
Graphics Card: Intel(R) HD Graphics Family, 2032 Mb
Hard Drives: C: Total - 61337 MB, Free - 15901 MB; E: Total - 103086 MB, Free - 42420 MB; F: Total - 303151 MB, Free - 23868 MB;
Motherboard: Dell Inc., 0Y004V
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled


Kindly help me to get rid of this virus and make my laptop perform faster.
Thank you

computer need cleaning

September 30, 2014, 2:11 pm

≫ Next: windows vista

≪ Previous: Audio virus playing in background

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hey my computer is acting real slow and I am getting pop up and my proxy is changing on its on

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windows vista

September 30, 2014, 2:56 pm

≫ Next: bloodhound.exploit.33

≪ Previous: computer need cleaning

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I have a dell inspiron i just want to try to get it clean off and up to date

bloodhound.exploit.33

September 30, 2014, 4:12 pm

≫ Next: Infected with Gosavenow malware, unable to find program to uninstall.

≪ Previous: windows vista

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Hi,


Very impressed with the service that you offer, good to see there are some who still like to help rather than wreak havoc.


I have been having an issue with bloodhound.exploit.33 for 3 weeks now. I was under the misguided impression that Norton would keep my system clean, didn't realise you need malware software as well.


I have read through some relevant posts, and am currently doing scans with Housecall, Malware Bytes and the Kapersky online scanner. Will post the results once done.


I use a windows system image to reinstall windows every now and then to keep my system fresh, but when the first instance of bloodhound appeared and after a re-image, the problem has popped up again.


I have just done a re-image with an image that had no instance of Firefox on it, both times Norton said that bloodhound was in a firefox log file. So I have gone back to IE as a browser. I liked firefoxes bookmark sync, so wouldn't mind going back to it if the program is safe.


I do back up my info daily, to a removable drive, and another one for my system images, how can I tell if these images or my info has been tampered with.


Any help would be greatly appreciated.


System info


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 16360 Mb
Graphics Card: NVIDIA Quadro K2000D, -2048 Mb
Hard Drives: B: Total - 476836 MB, Free - 296400 MB; C: Total - 476937 MB, Free - 411755 MB; D: Total - 476938 MB, Free - 362483 MB; E: Total - 156999 MB, Free - 156499 MB; F: Total - 476936 MB, Free - 367812 MB; H: Total - 157999 MB, Free - 157882 MB; L: Total - 253866 MB, Free - 10567 MB; M: Total - 349998 MB, Free - 237634 MB; N: Total - 349998 MB, Free - 157403 MB; X: Total - 161932 MB, Free - 124318 MB;
Motherboard: Intel Corporation, DZ68BC
Antivirus: Norton Internet Security, Updated and Enabled

Infected with Gosavenow malware, unable to find program to uninstall.

September 30, 2014, 7:11 pm

≫ Next: Need Sherlock to help solve mystery symptoms

≪ Previous: bloodhound.exploit.33

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Hey guys,

I've got a weird problem. My chrome browser is infected with the Gosavenow malware. It appears as two extensions that can be deleted, but reappear every time chrome is closed. Every website I've consulted for advice suggest finding the gosavenow program and uninstalling it. This has worked for previous malware I have picked up. However, no matter how many times I've checked the list of installed programs, none of it appears to be suspicious or malware related.

What can I do?

I'm not sure if it will help, but I'll include my computer info.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 16080 Mb
Graphics Card: NVIDIA NVS 5400M, 1024 Mb
Hard Drives: C: Total - 938366 MB, Free - 371903 MB; Q: Total - 13999 MB, Free - 1802 MB;
Motherboard: LENOVO, 2359CTO
Antivirus: None

Need Sherlock to help solve mystery symptoms

September 30, 2014, 11:30 pm

≫ Next: Windows xp sp3 slow boot

≪ Previous: Infected with Gosavenow malware, unable to find program to uninstall.

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Hello,
Is my computer infected :confused:, Please Help!
Symptoms:
- At times non-responsive curser
- Random dark screen, especially when I am on the internet / loading the browser/ trying to load pages/loading links
- Slow to respond when opening/closing windows
- Freezes, must then power off without proper shutdown
- At times when trying to run Task Manager, error window "Failure to display security and shut down options"

What I've done:
- Kaspersky is updated & running
- Ran Malwarebytes
- Spyblaster is updated & running
- Windows updates were installed
- Updated all outdated system drivers
- Installed and ran CCleaner (system backed up before use) No Change after running different cleanup options.
- Ran Adwcleaner

FYI: Problems started before Ccleaner or any driver updates were done

SysInfo Log:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD C-60 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 1770 Mb
Graphics Card: AMD Radeon HD 6290 Graphics, 256 Mb
Hard Drives: C: Total - 225060 MB, Free - 93513 MB;
Motherboard: Acer, JE10-BZ
Antivirus: Kaspersky PURE 3.0, Updated and Enabled

Windows xp sp3 slow boot

October 1, 2014, 3:31 am

≫ Next: New to removing Viruses, Spyware and Malware on Windows 7. Please help

≪ Previous: Need Sherlock to help solve mystery symptoms

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hi, i did windows repair as suggested. now will run the chckdsk /r again. it takes too long. so need to prioritize time. ill post the logs once the scan is done completely.