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Security and removal help with spyware, HijackThis logs, etc.

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  • 10/30/14--06:58: power ec malware
  • email from soo.sutton66@powered word attachment has been opened on my imac unfortunately and macros enabled I need to know how to remove and check to see if any malware is still on the imac its running office with windows 2008 office for mac or if...

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  • 10/30/14--13:37: trojans and malware
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit Processor: AMD Athlon(tm) II X3 445 Processor, x86 Family 16 Model 5 Stepping 3 Processor Count: 3 RAM: 3039 Mb Graphics...

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  • 10/30/14--17:50: Running terrible
  • Can you please help me trouble shoot this laptop? It is running horrible. Specs: OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation...

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    1) My browser keeps getting hijacked, and 2) I am asked via a pop-up to go to https://opensoftwaredownload.com and install the program. I have already 1) run avast antivirus 2) run malwarebytes anti-malware 3) checked my Chrome extensions and 4)...

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    Hi all, It's been a while since I've been on here. I am having an issue that apparently is hard to shake off. Basically in my web browser (any kind, they all have the same issue) I keep seeing ads that shouldn't be there - on every website. In...

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    Sorry I am also having trouble with words being underlined on pages that I visit.

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    Hi, I found a .tmp (temp) file in my *Appdata/Local* folder, and I submitted it to VirusTotal and it said in the results (https://www.virustotal.com/en/file/3716de1752c104aaad569638132d7c938db938cd9ee891471c95d656289637c9/analysis/1414786420/) (in...

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  • 10/31/14--14:21: %hs File missing
  • Welcome. Download the enclosed file (see below). Save it in the same location FRST is saved. Run FRST as an administrator. This time around Click on the Fix button and wait. After finished, a log will be produced where FRST is saved, Fixlog.txt....

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    navy4181 (http://forums.techguy.org/members/810856-navy4181.html), are you still here?

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    Hello and Welcome to Tech Support Guy! My name is *Dan*, and I'll be helping you with your issues. _ If someone else is helping you, either here or at another malware removal assistance site_, please let me know so that I may direct my efforts...

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  • 10/31/14--18:17: malware
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10 Processor Count: 2 RAM: 2008 Mb...

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    Wow I did it. here attached

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    Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz, Intel64 Family 6 Model 60 Stepping 3 Processor Count: 8 RAM: 16270 Mb...

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  • 11/01/14--02:25: imminent malware removal
  • what is detecting the malware lick on this link to download : ADWCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop. Do...

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  • 11/01/14--09:51: Explorer problem
  • Hi, I have a problem that I get an error box from Explorer saying it has stopped working and is checking for the problem, it then restarts and often after a short time I then get another error box from Explorer which says unknown error and this...

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    I apologize for not attaching a file with my configuration. When I try to download ANYthing, I get a message that says that* "your current security do not allow this file to be downloaded*." I have tried this with your file, and for the MS Malware...

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    Referred my niece to this website to get help removing malware on her laptop, but she said she couldn't "figure out how to get help", so I have her laptop for a limited time and offered to do it for her. SYMPTOMS: She reports that the laptop is...

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  • 11/01/14--20:07: CryptoWall
  • You can read about Cryptowall *here (http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information)*. At this time there is no solution for this infection.

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  • 11/02/14--08:00: agent.exe*32
  • what can i do to stop this application continuing to use so much cpu, while nothing else is happening ?

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    Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0 Processor Count: 4 RAM: 5608 Mb...

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