Turn Off 360 while running these applications.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

• XP users: Double click the AdwCleaner icon to start the program.
• Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  You will see the following console:

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup-2.0..exe to install the application. (The revision number may vary.)

• Select the language and click OK.
• Accept the agreement
• Make sure a checkmark is placed next to Enable the Free Trial and Launch
• Malwarebytes' Anti-Malware, then click on finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Scan Now".
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click on Quanrantee All,.
• When disinfection is completed, a dialog will open and you may be prompted to Restart.(See Extra Note)
• Upon restart, launch Malwarebytes Antimalware and select History.
• Double click on the last scan done, then on Copy to Clipboard.
• Right click on your next reply and select Paste.
• Submit your reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Download the enclosed file. Save it in the same location FRST is saved. Open FRST and click on the Fix button. The tool will produce a log, Fixlog.txt, please copy its contents to your next reply.

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

• XP users: Double click the AdwCleaner icon to start the program.
• Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  You will see the following console:

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup-2.0..exe to install the application. (The revision number may vary.)

• Select the language and click OK.
• Accept the agreement
• Make sure a checkmark is placed next to Enable the Free Trial and Launch
• Malwarebytes' Anti-Malware, then click on finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Scan Now".
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click on Quanrantee All,.
• When disinfection is completed, a dialog will open and you may be prompted to Restart.(See Extra Note)
• Upon restart, launch Malwarebytes Antimalware and select History.
• Double click on the last scan done, then on Copy to Clipboard.
• Right click on your next reply and select Paste.
• Submit your reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Attached Files

fixlist.txt (149 Bytes)

Welcome. :)

Please follow these steps:

Step 1

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Step 2

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

• XP users: Double click the AdwCleaner icon to start the program.
• Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  You will see the following console:

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Step 3

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup-2.0..exe to install the application. (The revision number may vary.)

• Select the language and click OK.
• Accept the agreement
• Make sure a checkmark is placed next to Enable the Free Trial and Launch
• Malwarebytes' Anti-Malware, then click on finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Scan Now".
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click on Quanrantee All,.
• When disinfection is completed, a dialog will open and you may be prompted to Restart.(See Extra Note)
• Upon restart, launch Malwarebytes Antimalware and select History.
• Double click on the last scan done, then on Copy to Clipboard.
• Right click on your next reply and select Paste.
• Submit your reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Step 4

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Make sure that under Optional Scans, there is a checkmark on Addition.txt and Shortcut.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The tool will also produce another two logs (Addition.txt and Shortcut.txt). Please attach these to your reply.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5800 @ 3.20GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3037 Mb
Graphics Card: Intel(R) G41 Express Chipset, 1294 Mb
Hard Drives: C: Total - 935767 MB, Free - 722900 MB;
Motherboard: eMachines, EL1852G
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

Hello,
I recently tried to watch a show on couch tuner.com and inadvertently clicked the wrong link, which attempted to download a video player i did not want or need. Ever since then, I have been unable to access internet in any of the Standard user profiles for my son, my wife or my standard profile. I created a new profile and it also will not connect. Every time I attempt to connect I am given a page that says page not available, or page not available because you are not connected to internet, although I clearly am. I can connect when in admin profile, although it is getting quite slower than usual. I use Chrome web browser, and am connected to internet via Google Fiber Free Internet, WiFi connected via Belkin wireless USB adapter.
I have done a couple searches on this issue, but have unable to find any real useful information. I did notice several programs were installed ont he day the problems started, and I have uninstalled them all. I have run Mcafee antivirus, and Spybot S&D. the issue still remains. This computer is at my wife and son's apartment, which I visit regularly, but not everyday, so there may be some possible lag between responses. I appreciate your aid. Thank you.

the other log is attached to this post..

Attached Files

Addition.txt (25.5 KB)

Someone has accessed my computer with, from what I can tell, limited access. After playing an online web browser game on a 'trusted' website, someone began typing and moving my cursor.

To go into detail, I was playing a game of 8 ball with an Indian player whom I was randomly matched up with. He sat there doing nothing but move his cue, and disconnected after a minute or two. A few seconds afterward, someone began controlling my cursor, closed out of my task manager and started communicating with me over notepad. I played along and he informed me that he was a tech support I had talked to earlier. Of course, he wanted my phone number and he wanted money. I disconnected my internet.

Went through most of my files. Ran scans with MSE, Malwarebyte's rootkit scan and some third-party RAT scanner from a trusted site (still running a full scan with MSE). Haven't picked up anything. I checked to see if Windows' remote access was on, and it was. As far as I know, it's supposed to be turned off by default.

Changed passwords and all that. It's probably stupid, but I'm using the PC right now, doing scans and so on. Should I try to fix this or just format?

BUMP..... please help!

Bumping thread due to no result.

I think I have posted all the logs requested. I do want to point out that I have been noticing the computer freezing or slowing down when I am surfing on Internet Explorer. It does not seem to happen when I use Google Chrome. I do not know for sure, but just thought to mention it. Appreciate your feedback.

I just got an HP 15-p017nr last month. 1.7Ghz 8GB ram 64Bit OS

I can't get through a 1-2 minute video without it stopping several times.
It takes forever to come up and connect to Firefox
When I checked my mail this morning, none of the emails were automatically loaded. I clicked on the bar and they didn't load.

While I was waiting to buy the new computer, I had to use my 2002 XP. Sometimes this one runs nearly as slow as that one did.

I am not sure if it is a virus but don't know what else it could be.

Also, can I add memory to this one?

Thanks,

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x64 Family 6 Model 15 Stepping 2
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Intel(R) Q965/Q963 Express Chipset Family, 384 Mb
Hard Drives: C: Total - 953767 MB, Free - 878767 MB;
Motherboard: Dell Inc., 0MM599
Antivirus: Microsoft Security Essentials, Updated and Enabled

Browser tries to open something Avast doesn't like and can't fix

Hi, I kindof feel bad asking people to give me their time to help me with this problem, before I posted I did my own research and would have tried to fix it on my own but seems that someone with more knoweldge needs to look at the results of different tests being done so...Im hoping someone here can help.

Every computer in my house is getting about 45mbs download, except mine, which gets about 5mbs. Im guessing I am infected with something. I do have a couple programs installed that I got from torrent (Photoshop, Acrobat, and a couple others). In retrospect was probably a bad idea.

I am running windows 8.1

I have Webroot Antivirus which is always running.

I would really appreciate any help. Many thanks,

Jordan

PS: below is my system info (strangly it says my virsu protection is Panda disabled...I had that a while ago but uninstalled it, fo a while I have had Webroot and just checked, it seems to be running.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Celeron(R) CPU N2815 @ 1.86GHz, Intel64 Family 6 Model 55 Stepping 3
Processor Count: 2
RAM: 3966 Mb
Graphics Card: Intel(R) HD Graphics, 2047 Mb
Hard Drives: C: Total - 455320 MB, Free - 102916 MB;
Motherboard: ASUSTeK COMPUTER INC., X200MA
Antivirus: Panda Free Antivirus, Disabled

Hi Ruggie

I am back now, after not feeling too well but am recoverred.
Thank you for letting me come back.
Here is the adwcleaner scan as requested.


# AdwCleaner v4.103 - Report created 03/12/2014 at 19:21:39
# Updated 01/12/2014 by Xplode
# Database : 2014-12-03.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : User - LENOVO-PC
# Running from : C:\Users\User\Desktop\adwcleaner_4.103.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\eofcbnmajmjmplflapaojjnihcjkigck

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


-\\ Mozilla Firefox v33.1 (x86 en-US)

[3rfl7ccj.default] - Line Found : user_pref("extensions.ac1b732fe7d0842449840e19f6ac39dacgmailcom63815.63815. internaldb.Resources_meta.value", "%7B%22icons/search16.png%22%3A%7B%22id%22%3A858698%2C%22ver%22%3A14%2C%22status%22%3A1% 2C%[...]
[3rfl7ccj.default] - Line Found : user_pref("extensions.ac1b732fe7d0842449840e19f6ac39dacgmailcom63815.63815. internaldb.Resources_resource_858700.value", "%22data%3Aimage/png%3Bbase64%2CiVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAA[...]
[3rfl7ccj.default] - Line Found : user_pref("extensions.ac1b732fe7d0842449840e19f6ac39dacgmailcom63815.63815. internaldb.Resources_resource_858702.value", "%22%3Chtml%3E%5Cn%3Chead%3E%5Cn%20%20%20%20%3Cmeta%20hxxp-equiv%3D%5C%22Content[...]
[3rfl7ccj.default] - Line Found : user_pref("extensions.ac1b732fe7d0842449840e19f6ac39dacgmailcom63815.63815. internaldb.Resources_resource_858712.value", "%22var%20URL_LOGIN%20%3D%20%5C%22hxxps%3A//searchlotto.co.uk/mobile/userLogin.p[...]
[3rfl7ccj.default] - Line Found : user_pref("extensions.crossrider.bic", "14961d9b3eb950a1b2582209e706a16e");

-\\ Google Chrome v39.0.2171.71


*************************

AdwCleaner[R0].txt - [4595 octets] - [06/04/2014 16:26:53]
AdwCleaner[R1].txt - [993 octets] - [07/04/2014 18:41:05]
AdwCleaner[R2].txt - [1496 octets] - [22/10/2014 18:01:42]
AdwCleaner[R3].txt - [1556 octets] - [22/10/2014 18:12:11]
AdwCleaner[R4].txt - [1616 octets] - [22/10/2014 19:59:00]
AdwCleaner[R5].txt - [2088 octets] - [03/12/2014 19:21:39]
AdwCleaner[S0].txt - [4590 octets] - [06/04/2014 16:28:53]
AdwCleaner[S1].txt - [1053 octets] - [07/04/2014 18:41:53]

########## EOF - C:\AdwCleaner\AdwCleaner[R5].txt - [2268 octets] ##########

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17420
Run by kylee sud at 17:27:48 on 2014-12-03
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3983.1136 [GMT -6:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
AV: Ad-Aware Antivirus *Disabled/Outdated* {D87B6541-12A1-DAEA-0033-9B8057AAB996}
SP: Ad-Aware Antivirus *Disabled/Outdated* {631A84A5-349B-D564-3A83-A0F22C2DF32B}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
FW: Ad-Aware Firewall *Disabled* {E040E464-58CE-DBB2-2B6C-32B5A979FEED}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareService.exe
C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\Microsoft SQL Server\MSSQL$SOSHOME22\Binn\sqlservr.exe
c:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
c:\Program Files (x86)\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
C:\Program Files\McAfee\MSC\McAPExe.exe
C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Users\kylee sud\AppData\Local\gmsd_us_8\upgmsd_us_8.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AthBtTray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Users\kylee sud\AppData\Local\Citrix\GoToAssist Remote Support Expert\637\g2ax_start.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe
C:\Program Files (x86)\gmsd_us_8\gmsd_us_8.exe
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
C:\Program Files (x86)\Browny02\BrYNSvc.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Users\kylee sud\AppData\Local\Citrix\GoToAssist Remote Support Expert\637\g2ax_comm_expert.exe
C:\Users\kylee sud\AppData\Local\Citrix\GoToAssist Remote Support Expert\637\g2ax_user_expert.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
mStart Page = about:blank
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Click to Call for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
BHO: BEtteRRPricaeChec: {B4BC517E-5A13-AE29-077F-D59FBD945543} - C:\ProgramData\BEtteRRPricaeChec\QSHF.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\urlredir.dll
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [GoToAssist Remote Support Expert] "C:\Users\kylee sud\AppData\Local\Citrix\GoToAssist Remote Support Expert\637\g2ax_start.exe" "/Trigger RunAtLogon"
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"
mRun: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe"
mRun: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun
mRun: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
mRun: [gmsd_us_8] "C:\Program Files (x86)\gmsd_us_8\gmsd_us_8.exe"
mRunOnce: [upgmsd_us_8.exe] C:\Users\kylee sud\AppData\Local\gmsd_us_8\upgmsd_us_8.exe -runonce
StartupFolder: C:\Users\KYLEES~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startu p\DESKTO~2.LNK - C:\Program Files (x86)\Desktop Dock\DesktopDockApp.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\DESKTO~1.LNK - C:\Program Files (x86)\Desktop Dock\DesktopDock.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SERVIC~1.LNK - C:\Program Files (x86)\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\onbttnie.dll
IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{0C21A153-BC29-4C62-B483-B196447CC1AB} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{0C21A153-BC29-4C62-B483-B196447CC1AB}\24F61627467716C6B6 : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{0C21A153-BC29-4C62-B483-B196447CC1AB}\2656C6B696E6534376 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{0C21A153-BC29-4C62-B483-B196447CC1AB}\35572766375707 : DHCPNameServer = 192.168.0.1 205.171.202.166
TCP: Interfaces\{0C21A153-BC29-4C62-B483-B196447CC1AB}\960586F6E656 : DHCPNameServer = 172.20.10.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\msc\McSnIePl.dll
Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mStart Page = about:blank
x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ochelper.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Skype Click to Call for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-BHO: BEtteRRPricaeChec: {B4BC517E-5A13-AE29-077F-D59FBD945543} - C:\ProgramData\BEtteRRPricaeChec\QSHF.x64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\urlredir.dll
x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\grooveex.dll
x64-Run: [RTHDVCPL] "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX4
x64-Run: [RtHDVBg_PushButton] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /IM
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [QuickSet] c:\Program Files\Dell\QuickSet\QuickSet.exe
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\btvstack.exe"
x64-Run: [AthBtTray] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\athbttray.exe"
x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
x64-Run: [AdAwareTray] "C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareTray.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\onbttnie.dll
x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ochelper.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\mcafee\msc\McSnIePl64.dll
x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\drivers\iaStorA.sys [2013-11-9 652344]
R0 iaStorF;iaStorF;C:\Windows\System32\drivers\iaStorF.sys [2013-11-9 28216]
R0 iusb3hcs;Intel(R) USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2013-11-9 20464]
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2012-11-9 786296]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2012-11-9 348552]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-11-9 98208]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2013-2-6 204928]
R2 c2cautoupdatesvc;Skype Click to Call Updater;C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-7-14 1390176]
R2 c2cpnrsvc;Skype Click to Call PNR Service;C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-7-14 1767520]
R2 ClickToRunSvc;Microsoft Office ClickToRun Service;C:\Program Files\Microsoft Office 15\ClientX64\officeclicktorun.exe [2014-3-26 2443960]
R2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2014-4-10 202248]
R2 HomeNetSvc;McAfee Home Network;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-11-9 14904]
R2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2013-11-9 165760]
R2 LavasoftAdAwareService11;Ad-Aware Service 11;C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.1.5354.0\AdAwareService.exe [2014-1-23 702744]
R2 McAPExe;McAfee AP Service;C:\Program Files\mcafee\msc\McAPExe.exe [2012-11-30 178528]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 McOobeSv2;McAfee OOBE Service2;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 mcpltsvc;McAfee Platform Services;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe [2013-11-9 328928]
R2 mfecore;McAfee Anti-Malware Core;C:\Program Files\Common Files\mcafee\AMCore\mcshield.exe [2013-11-9 1041192]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\mcafee\systemcore\mfefire.exe [2013-11-9 219752]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Windows\System32\mfevtps.exe [2013-11-9 189912]
R2 MSSQL$SOSHOME309;SQL Server (SOSHOME309);C:\Program Files (x86)\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe [2010-12-10 29293408]
R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-11-9 246488]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2013-11-9 364416]
R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-11-9 81536]
R3 AthBTPort;Atheros Virtual Bluetooth Class;C:\Windows\System32\drivers\btath_flt.sys [2013-2-6 36480]
R3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2014-7-31 266240]
R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\drivers\btath_a2dp.sys [2013-2-6 341120]
R3 btath_avdt;Atheros Bluetooth AVDT Service;C:\Windows\System32\drivers\btath_avdt.sys [2013-2-6 111232]
R3 BTATH_BUS;Atheros Bluetooth Bus;C:\Windows\System32\drivers\btath_bus.sys [2013-2-6 30848]
R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\drivers\btath_hcrp.sys [2013-2-6 168064]
R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\drivers\btath_lwflt.sys [2013-2-6 68736]
R3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\drivers\btath_rcp.sys [2013-2-6 281728]
R3 BtFilter;BtFilter;C:\Windows\System32\drivers\btfilter.sys [2013-2-6 551552]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2012-11-9 72128]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2013-11-9 342528]
R3 iusb3hub;Intel(R) USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2013-11-9 358896]
R3 iusb3xhc;Intel(R) USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2013-11-9 792560]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\System32\drivers\mfeavfk.sys [2012-11-9 313544]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2012-11-9 523792]
R3 mfencbdc;McAfee Inc. mfencbdc;C:\Windows\System32\drivers\mfencbdc.sys [2014-8-20 445512]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUVStor.sys [2013-11-9 315536]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2013-11-9 726160]
R3 SmbDrvI;SmbDrvI;C:\Windows\System32\drivers\Smb_driver_Intel.sys [2013-11-9 32136]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S2 SMSv3_0_2hs;SMSv3_0_2hs;C:\Program Files (x86)\Rosetta Stone\SMS v3.0.2hs\service\JavaSrvc.exe [2006-7-26 65536]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2013-11-9 57856]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448]
S3 HipShieldK;McAfee Inc. HipShieldK;C:\Windows\System32\drivers\HipShieldK.sys [2014-3-11 197704]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-11-17 114688]
S3 McAWFwk;McAfee Activation Service;C:\PROGRA~1\COMMON~1\mcafee\actwiz\mcawfwk.exe [2013-11-9 334760]
S3 mfencrk;McAfee Inc. mfencrk;C:\Windows\System32\drivers\mfencrk.sys [2014-8-20 96592]
S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-12-30 1255736]
.
=============== Created Last 30 ================
.
2014-12-03 19:03:18 -------- d-----w- C:\Users\kylee sud\AppData\Roaming\PCDr
2014-12-03 19:02:13 -------- d-----w- C:\ProgramData\PCDr
2014-12-03 18:04:38 -------- d-----w- C:\AdwCleaner
2014-12-03 17:29:29 1339872 ----a-w- C:\Users\kylee sud\AppData\Roaming\CGXLATE.exe
2014-12-03 17:29:28 1339872 ----a-w- C:\Users\kylee sud\AppData\Roaming\ANXEK.exe
2014-12-03 17:28:57 -------- d-----w- C:\Program Files (x86)\31ef7a36-39a9-4caf-8c08-62c843a1c9bd
2014-12-03 17:28:44 -------- d-----w- C:\Program Files (x86)\9e4bac2b-584e-4531-8e4b-cbce73d5a2a4
2014-12-03 17:28:40 1967072 ----a-w- C:\Users\kylee sud\AppData\Roaming\WXQYO.exe
2014-12-03 17:28:31 1967072 ----a-w- C:\Users\kylee sud\AppData\Roaming\MOWSOWN.exe
2014-12-03 17:27:43 -------- d-----w- C:\Program Files (x86)\Setup Support for Consumer Input
2014-12-03 17:26:13 -------- d-----w- C:\Users\kylee sud\AppData\Local\Pro_PC_Cleaner
2014-12-03 17:24:24 -------- d-----w- C:\Users\kylee sud\AppData\Roaming\Dock
2014-12-03 17:24:18 -------- d-----w- C:\Users\kylee sud\AppData\Local\gmsd_us_8
2014-12-03 17:24:15 -------- d-----w- C:\Program Files (x86)\gmsd_us_8
2014-11-20 15:07:01 -------- d-sh--w- C:\Users\kylee sud\AppData\Local\EmieBrowserModeList
2014-11-20 04:36:35 728064 ----a-w- C:\Windows\System32\kerberos.dll
2014-11-20 04:36:35 241152 ----a-w- C:\Windows\System32\pku2u.dll
2014-11-20 04:36:35 186880 ----a-w- C:\Windows\SysWow64\pku2u.dll
2014-11-20 04:36:34 550912 ----a-w- C:\Windows\SysWow64\kerberos.dll
2014-11-17 05:37:20 304640 ----a-w- C:\Windows\System32\generaltel.dll
2014-11-17 05:37:19 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-11-17 05:37:19 228864 ----a-w- C:\Windows\System32\aepdu.dll
2014-11-17 05:36:04 683520 ----a-w- C:\Windows\System32\termsrv.dll
2014-11-17 05:36:04 155064 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2014-11-17 05:36:03 681984 ----a-w- C:\Windows\SysWow64\adtschema.dll
2014-11-17 05:36:03 681984 ----a-w- C:\Windows\System32\adtschema.dll
2014-11-17 05:36:03 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-11-17 05:36:02 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-11-17 05:36:02 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-11-17 05:36:02 146432 ----a-w- C:\Windows\SysWow64\msaudite.dll
2014-11-17 05:36:02 146432 ----a-w- C:\Windows\System32\msaudite.dll
2014-11-17 05:25:09 342016 ----a-w- C:\Windows\System32\schannel.dll
2014-11-17 05:25:08 309760 ----a-w- C:\Windows\System32\ncrypt.dll
2014-11-17 05:25:08 248832 ----a-w- C:\Windows\SysWow64\schannel.dll
2014-11-17 05:25:08 221184 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2014-11-17 05:25:07 86528 ----a-w- C:\Windows\System32\TSpkg.dll
2014-11-17 05:25:07 314880 ----a-w- C:\Windows\System32\msv1_0.dll
2014-11-17 05:25:07 259584 ----a-w- C:\Windows\SysWow64\msv1_0.dll
2014-11-17 05:25:07 210944 ----a-w- C:\Windows\System32\wdigest.dll
2014-11-17 05:25:07 172032 ----a-w- C:\Windows\SysWow64\wdigest.dll
2014-11-17 05:25:06 65536 ----a-w- C:\Windows\SysWow64\TSpkg.dll
2014-11-17 05:25:06 22016 ----a-w- C:\Windows\System32\credssp.dll
2014-11-17 05:25:06 17408 ----a-w- C:\Windows\SysWow64\credssp.dll
2014-11-17 05:24:41 77824 ----a-w- C:\Windows\System32\packager.dll
2014-11-17 05:24:41 67584 ----a-w- C:\Windows\SysWow64\packager.dll
2014-11-17 05:24:40 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-11-17 05:24:32 3241984 ----a-w- C:\Windows\System32\msi.dll
2014-11-17 05:24:31 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-11-17 05:24:27 861696 ----a-w- C:\Windows\System32\oleaut32.dll
2014-11-17 05:24:27 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
.
==================== Find3M ====================
.
2014-11-06 04:04:03 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-11-06 04:03:50 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-11-06 03:47:03 66560 ----a-w- C:\Windows\System32\iesetup.dll
2014-11-06 03:46:12 580096 ----a-w- C:\Windows\System32\vbscript.dll
2014-11-06 03:46:12 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-11-06 03:44:28 88064 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-11-06 03:30:22 144384 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-11-06 03:30:08 114688 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-11-06 03:29:18 814080 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-11-06 03:28:20 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-11-06 03:23:57 6040064 ----a-w- C:\Windows\System32\jscript9.dll
2014-11-06 03:20:18 968704 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-11-06 03:13:43 501248 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-11-06 03:13:36 62464 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-11-06 03:12:44 47616 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-11-06 03:10:58 64000 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-11-06 03:07:29 77824 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-11-06 02:59:36 115712 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-11-06 02:58:38 620032 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-11-06 02:42:36 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-11-06 02:39:39 1359360 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-11-06 02:38:25 2124288 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-11-06 02:21:49 4298240 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-11-06 02:21:25 2051072 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-11-06 02:20:37 1155072 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-11-06 02:17:24 2365440 ----a-w- C:\Windows\System32\wininet.dll
2014-11-06 01:52:35 1892864 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-10-03 02:12:00 500224 ----a-w- C:\Windows\System32\AUDIOKSE.dll
2014-10-03 02:11:54 284672 ----a-w- C:\Windows\System32\EncDump.dll
2014-10-03 02:11:51 680960 ----a-w- C:\Windows\System32\audiosrv.dll
2014-10-03 02:11:51 440832 ----a-w- C:\Windows\System32\AudioEng.dll
2014-10-03 02:11:51 296448 ----a-w- C:\Windows\System32\AudioSes.dll
2014-10-03 01:44:42 442880 ----a-w- C:\Windows\SysWow64\AUDIOKSE.dll
2014-10-03 01:44:26 374784 ----a-w- C:\Windows\SysWow64\AudioEng.dll
2014-10-03 01:44:26 195584 ----a-w- C:\Windows\SysWow64\AudioSes.dll
2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
.
============= FINISH: 17:28:40.88 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 12/23/2013 9:06:05 PM
System Uptime: 12/3/2014 12:22:15 PM (5 hours ago)
.
Motherboard: Dell Inc. | | 06RYX8
Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz | U3E1 | 1801/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 444 GiB total, 370.228 GiB free.
D: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Teredo Tunneling Pseudo-Interface
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
==== System Restore Points ===================
.
RP53: 11/2/2014 5:39:01 PM - Removed Java 2 Runtime Environment, SE v1.4.1_02
RP54: 11/17/2014 12:30:54 AM - Scheduled Checkpoint
RP55: 11/17/2014 3:01:10 AM - Windows Update
RP56: 11/20/2014 3:00:46 AM - Windows Update
RP57: 12/3/2014 1:33:45 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
Accidental Damage Services Agreement
Ad-Aware Antivirus
AdAwareInstaller
AdAwareUpdater
Adobe Flash Player 11 ActiveX
Adobe Flash Player 9 ActiveX
Adobe Reader XI MUI
Adobe Shockwave Player
AntimalwareEngine
Atheros Bluetooth Suite (64)
Banctec Service Agreement
BEtteRRPricaeChec
Brother MFL-Pro Suite MFC-J4510DW
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Complete Care Business Service Agreement
Consumer In-Home Service Agreement
Consumer Input
Consumer Input (remove only)
CyberLink PowerDVD 9.5
D3DX10
Dell Backup and Recovery
Dell Backup and Recovery - Support Software
Dell Digital Delivery
Dell Edoc Viewer
Dell Home Systems Service Agreement
Dell Touchpad
Dell WLAN and Bluetooth Client Installation
Desktop Temperature Monitor
DesktopDock
DSC/AA Factory Installer
eBay
GamesDesktop 025.8
GIMP 2.6.10
Google Chrome
Google Update Helper
GoToAssist Expert 2.0.0.637
Intel(R) Management Engine Components
Intel(R) Processor Graphics
Intel(R) Rapid Storage Technology
Intel® Trusted Connect Service Client
Junk Mail filter update
Malwarebytes Anti-Malware version 2.00.0.1000
McAfee LiveSafe – Internet Security
Microsoft .NET Framework 1.1
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office 365 - en-us
Microsoft Silverlight
Microsoft SkyDrive
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2005 Express Edition (SOSHOME309)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Desktop Engine (SOSHOME22)
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Movie Maker
MSVCRT
MSVCRT_amd64
MSVCRT110
MSVCRT110_amd64
My Dell
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Licensing Component
Office 15 Click-to-Run Localization Component
Photo Common
Photo Gallery
Premium Service Agreement
Pro PC Cleaner
QualxServ Service Agreement
Quickset64
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Rosetta Stone 2.1.5.1Asms
SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit)
Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
Security Update for Microsoft .NET Framework 4.5.1 (KB2978128)
Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
Shared C Run-time for x64
Skype Click to Call
Skype™ 6.11
Switched-On Schoolhouse 2012 - Home Edition
Switched-On Schoolhouse 2012 - Home Edition Database
Switched-On Schoolhouse 2012 - Home Edition Tutorials
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live MIME IFilter
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
12/3/2014 9:59:29 AM, Error: bowser [8003] - The master browser has received a server announcement from the computer OWNER-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{0C21A153-BC29-4C62-B483-B196447CC1AB}. The master browser is stopping or an election is being forced.
12/3/2014 12:18:35 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
12/3/2014 12:16:11 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10003] - WLAN Extensibility Module has stopped unexpectedly. Module Path: C:\Windows\system32\athihvs.dll
12/3/2014 12:15:58 PM, Error: Service Control Manager [7000] - The SQL Server Browser service failed to start due to the following error: The pipe has been ended.
12/3/2014 12:15:57 PM, Error: Service Control Manager [7038] - The Spooler service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
12/3/2014 12:15:57 PM, Error: Service Control Manager [7000] - The Print Spooler service failed to start due to the following error: The service did not start due to a logon failure.
12/3/2014 12:15:00 PM, Error: Service Control Manager [7034] - The MSSQL$SOSHOME22 service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:59 PM, Error: Service Control Manager [7031] - The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The ZAtheros Wlan Agent service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The Intel(R) Management and Security Application User Notification Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The BrYNSvc service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7034] - The AtherosSvc service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:58 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
12/3/2014 12:14:58 PM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
12/3/2014 12:14:58 PM, Error: Service Control Manager [7031] - The Windows Live ID Sign-in Assistant service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
12/3/2014 12:14:58 PM, Error: Service Control Manager [7031] - The SQL Server Browser service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/3/2014 12:14:58 PM, Error: Service Control Manager [7031] - The Intel(R) Management and Security Application Local Management Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
12/3/2014 12:14:57 PM, Error: Service Control Manager [7034] - The Skype Click to Call Updater service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:57 PM, Error: Service Control Manager [7034] - The Skype Click to Call PNR Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:57 PM, Error: Service Control Manager [7034] - The Interactive Services Detection service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:57 PM, Error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/3/2014 12:14:57 PM, Error: Service Control Manager [7031] - The Microsoft Office ClickToRun Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
12/3/2014 12:14:53 PM, Error: Service Control Manager [7034] - The Ad-Aware Service 11 service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:53 PM, Error: Service Control Manager [7031] - The Intel(R) Capability Licensing Service Interface service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
12/3/2014 12:14:52 PM, Error: Service Control Manager [7034] - The Intel(R) Dynamic Application Loader Host Interface Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:51 PM, Error: Service Control Manager [7034] - The Realtek Audio Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:51 PM, Error: Service Control Manager [7034] - The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 12:14:50 PM, Error: Service Control Manager [7034] - The Andrea RT Filters Service service terminated unexpectedly. It has done this 1 time(s).
12/3/2014 11:26:32 AM, Error: Application Popup [56] - Driver USB returned invalid ID for a child device (F46D04613D14CCA1793126AA).
12/1/2014 12:58:24 AM, Error: volmgr [45] - The system could not sucessfully load the crash dump driver.
11/30/2014 8:52:10 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WerSvc service.
11/30/2014 8:51:40 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
11/30/2014 10:32:01 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PlugPlay service.
.
==== End Of File ===========================

I have a Dell tower (see details below) and it started having problems freezing about a week or so ago. It has gotten worse to the point where I have to reboot by pressing the power button 5 or more times a day. I ran an Avast full scan and an Ad-Aware full scan with nothing found.

Here are the system details:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-450 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 3818 Mb
Graphics Card: AMD Radeon HD 6320 Graphics, 256 Mb
Hard Drives: C: Total - 461477 MB, Free - 333973 MB;
Motherboard: Acer, HMA51-BZ
Antivirus: avast! Antivirus, Updated and Enabled

Hi thewall,
------------------------------------------------
Remove Programs Using Control Panel
From Start, Control Panel, click on Programs and Features
Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue:

AVG xxxx
Spybot S&D

Take extra care in answering questions posed by any Uninstaller.
-----------------------------------------------------------
REBOOT (RESTART) Your Machine
------------------------------------------------
Download and Run Rkill
Please download and run the tool named Rkill, which may help in allowing other programs to run.
There are different versions with different names. If one of them won't run ,then download and try to run one of the other ones.
After the download, Win7 users will need to right click the icon and choose Run as Administrator.
You only need to get ONE of these to run, not all of them. You may get warnings from your antivirus about any of these tools. Either ignore the warnings or shutdown your antivirus.
Please download Rkill from one of the following links (note the different names) and save to your Desktop:
iExplore.exe
Rkill.exe
eXplorer.exe
RKill.com
RKill.scr
Rkill.pif
uSeRiNiT.exe

• Double-click on the iExplore, Rkill, eXplorer, or uSeRiNiT desktop icon to run the tool.(If using Vista or Windows 7 right-click on it and choose Run As Administrator).
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• Once it runs successfully, you don't need to do it again if you don't reboot
• If you get a Warning Message when you try to run it, run it again while the Warning Message is still displayed.
• If it doesn't run on the first try, please try to run it another two or three times.
• If it still does not run, delete the desktop entry. Then download and use the one provided in the next link.
• If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided after trying each a few times, please let me know.

---------------------------------------------
Download the OTL Scanner
Please download OTL.exe by OldTimer and save it to your desktop.
---------------------------------------------
Run a Scan with OTL

• Right click the OTL icon and choose "Run as administrator" to run it.
• Check the box at the top, labeled Include 64 bit scans
• Check the boxes labeled :
  • Scan All Users
  • LOP check
  • Purity check
  • Extra Registry > Use SafeList
• Make sure all other windows are closed to let it run uninterrupted.
• Click on the Run Scan button at the top left hand corner. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. (desktop)
OTL.txt will be open on your desktop, and Extras.txt will be minimized in your taskbar.
The Extras.txt file will only appear the very first time you run OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them as a reply. Use separate replies if more convenient.

askey127

Are you saying the DNS Client Services should be disabled?

Thank you for the help. I have done everything, EXCEPT that the Keybar22 Toolbar. When I clicked on it, and uninstall, I would get the little "working" circle for just a fraction of a second, and then it would go off. I tried several times. Everything else you instructed me to do I was able to do,

I have always used Avast Antivirus, but some way it got changed to Microsoft Security Essentials, which I have never heard of, so I for sure didn't change it. Should I just leave it alone?

Shannon

Please help! Thanks in advance.

***

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8102 Mb
Graphics Card: Intel(R) HD Graphics Family, -236 Mb
Hard Drives: C: Total - 307199 MB, Free - 148906 MB; D: Total - 382601 MB, Free - 4 MB;
Motherboard: ASUSTeK Computer Inc., U46E
Antivirus: Trend Micro Titanium Internet Security, Disabled

Is there such a thing as a software restriction policy on XP home or am I the victim of some virus?
Avg suddenly stopped working the other day and when I try to start it there is no luck 'software restriction policy' and 'administrative rights'. I then brought norton as my malware software found nothing neither has norton. Please help as I tried running as adminstrator, un/reinstalling has no effect.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, x86 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 3327 Mb
Graphics Card: NVIDIA GeForce 8400 GS, 256 Mb
Hard Drives: C: Total - 476929 MB, Free - 150051 MB; F: Total - 476937 MB, Free - 166847 MB; J: Total - 453867 MB, Free - 59817 MB; K: Total - 399993 MB, Free - 33346 MB; L: Total - 99998 MB, Free - 14421 MB; M: Total - 99990 MB, Free - 12395 MB; N: Total - 99998 MB, Free - 41993 MB; O: Total - 176942 MB, Free - 21194 MB;
Motherboard: ASUSTeK Computer INC., P5QL
Antivirus: AVG AntiVirus Free Edition 2015, Updated: Yes, On-Demand Scanner: Enabled