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Security and removal help with spyware, HijackThis logs, etc.

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    At my home computer i have been having issues with some software i didn't install called shopperz. When i try to uninstall it i cant find it on the list of programs. I tried deleting the file but it says i cant because it is running but i couldn't...

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  • 02/02/15--16:11: Help_decript.png
  • Welcome. :) Please download Farbar Recovery Scan Tool (http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/) and save it to your desktop. *Note*: You need to run the version compatible with your system. If you are not sure which...

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  • 02/02/15--16:28: ~1.DLL mesaage
  • I keep getting the following message: There was a problem starting C:\Users|XXX\AppData\Local\ARCADE~1\CATHEL~1.DLL The specified module could not be found. Please help, how do I get rid of this?

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    Here is My Info Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 8.1, 64 bit Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, Intel64 Family 6 Model 69 Stepping 1 Processor Count: 4 RAM: 8096 Mb...

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    I have received this error two times when trying to post the last results: Request Entity Too Large The requested resource /newreply.php does not allow request data with GET requests, or the amount of data provided in the request exceeds the...

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    Hi, I have a toshiba laptop - Windows 7 , celeron CPU and 2GB of memory - so not expecting great performance The machine is running very slowly and mcafee (full version - provided by BT) is reporting trojan - but keeps doing that I have...

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    *I need help wilh my default search provider blocked. I downloaded hijack this, ran the program * *and copy/paste the info below.* *Toshiba Satellite L305* *Vista Home Premium* *Thank you for any info/soloutions!*

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    Hiya Wayne, Use the instructions in the following link to show hidden files: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/ Next, *Backup the Registry:*

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    Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Pentium(R) CPU G620 @ 2.60GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 2 RAM: 5992 Mb...

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  • 02/03/15--04:57: Trojan.Vawtrak
  • Natalie117, Some notes about this machine: It's obviously used, at least partly, for business purposes. It appears to be a victim of a "Ransomware" infection called *CryptoWall*. Version 3 of Cryptowall, actually. These infections usually begin...

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    I keep getting a strange warning when I am using Firefox. See attached screen shot. Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit Processor: Genuine Intel(R) CPU...

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    This is the EXTRAS text from the OTL Scan: OTL Extras logfile created on: 2/3/2015 10:50:28 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Thomas Kaufmann\Downloads 64bit- Home Premium Edition Service Pack 1 (Version =...

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  • 02/04/15--05:08: Virus? Please help!
  • Bump Please

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  • 02/04/15--09:48: Popcorn Ad-ware Removal
  • Hi, sorry I didn't see this until today. No, all looks good :)

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  • 02/04/15--11:42: Virus, malware help needed!!
  • OP is obtaining help elsewhere.

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  • 02/04/15--12:00: System is Loaded
  • Uninstall McAfee. * Close all McAfee program windows. * Click Start, Search, type Programs and Features, and click Go. * Double-click Programs and Features. * Select McAfee SecurityCenter. * Click Uninstall and follow any on-screen prompts. ...

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    Hi, I downloaded a virus trying to install Bluestacks. My antivirus program caught it, but it seems to have done damage before being stopped or maybe isn't stopped. I tried running Malwarebytes, Iobit Malware Fighter and Avast! each crashed...

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  • 02/04/15--14:45: Surf Sidekick & Others?
  • Yesterday while reading the news at my favorite legit site my browser Firefox locked up. I never knowingly visit any site I wouldn't want my grandchildren to visit. :) While trying to reboot it I noticed a pop-up box and all I could read...

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  • 02/04/15--16:01: Yontoo (and more?)
  • I am trying to help my niece clean up this computer. I know that it has Yontoo which I understand is a virus or trojan of some sort. I tried to follow directions from another thread to remove it, but I seemed to have different options than the...

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  • 02/04/15--16:18: computer running slow
  • One down, two to go.

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