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Security and removal help with spyware, HijackThis logs, etc.

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    the istartsurf comes up in mozilla firefox, google chrome and internet explorer, please help me get rid of it.

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  • 03/21/15--07:35: My laptop might have hacked
  • more than 10 days but no reply till now ...... pls help somehow....

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    Hi, Does the problem still exist?

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    I am running Windows 8.1 on a disk top and I found "Wangzsong" as an unknown and unwanted used on my system. I have deleted the folder and run Malwarebites, but found nothing. Unfortunate I cannot now get on line with the PC to download anything or...

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  • 03/21/15--21:19: what is Sweet Labs ?
  • Keep getting a dialog box with this message when booting up - windows 8.1, Toshiba Satellite The dialog box cannot be minimized, only pushed off to the side of my screen : START MENU UPDATED. The Start Menu was updated to the latest version....

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  • 03/21/15--21:25: home pc is being hacked
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 8.1, 64 bit Processor: AMD A8-5500 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1 Processor Count: 4 RAM: 5310 Mb Graphics Card: AMD Radeon...

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  • 03/22/15--05:44: .DLL error on startup
  • Just a little bit more clearing up to do We need to delete a couple of folders that did contain what looks like other parts of the malware Delete any existing fixlist.txt from desktop Download attached *fixlist.txt* file and save it to your...

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    Hi Kanu, You will have to do a number of things to minimize the threat of a hack, and return the network to normal. * Download the latest Router Firmware, instructions, etc., and install the latest firmware. Get it from here:...

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  • 03/22/15--09:10: Twunk_32 overloading cpu
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: AMD E-350 Processor, AMD64 Family 20 Model 1 Stepping 0 Processor Count: 2 RAM: 2666 Mb Graphics Card: AMD...

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    # AdwCleaner v4.112 - Logfile created 22/03/2015 at 15:05:56 # Updated 09/03/2015 by Xplode # Database : 2015-03-22.1 [Server] # Operating system : Windows 8.1 (x64) # Username : Catherine - CATSPC # Running from :...

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  • 03/22/15--13:46: Dutch
  • i use mozilla firefox, every time i open a new tab or window the language is changed to dutch its driving me nuts :mad: Ive changed it back to English about 60 times now litarly could any one help out? :confused: my dad already ran a...

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  • 03/22/15--14:31: Virus
  • Hi Teacherlife, ------------------------------------------------------- *IF You Don't Have Firefox, (Look in Control Panel > Programs and Features) click on the Windows version here and install it* : https://www.mozilla.org/en-US/firefox/new/ ...

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    Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 11-03-2015 Ran by Leticia at 2015-03-18 21:41:05 Run:1 Running from D:\ Loaded Profiles: Leticia (Available profiles: Leticia & michael) Boot Mode: Normal...

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  • 03/23/15--03:43: Bizarre total system crash.
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i5 CPU M 520 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 2 Processor Count: 4 RAM: 3891 Mb...

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  • 03/23/15--10:13: Virus? Please help!
  • I apologised in my first post for the initial delay which is unavoidable on such a very popular forum manned only by trained volunteers, (for FREE, in our own time and for no other gratification than helping people such as yourself). However, I...

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  • 03/23/15--10:30: Virus Erases Hard Drive
  • Over the weekend my brother in law asked me if i could reinstall windows 7 on his sister's laptop because she accidently downloaded a virus into it. I booted the recovery partition & got this error message "An Error has occured. Error: F3-F100-0010...

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    Oh yeah, I forgot to mention but after this happened I couldn't boot from CD and one of my USB ports isn't visible for booting. I guess now I understand the details to that better. Also a couple of times the position of the bootable USBs reversed. ...

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  • 03/23/15--17:32: Possible Virus/Malware
  • Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 11-03-2015 Ran by Angela Marie at 2015-03-23 20:30:38 Run:1 Running from C:\Users\Angela Marie\Desktop Loaded Profiles: Angela Marie (Available profiles: Angela Marie)...

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    I see that this subject was addressed in November and marked as closed. I did not learn form the thread what to do or if this is malware. Should I click on the OK prompt to accept the change to my start menu ? Should I uninstall it ? When I...

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  • 03/23/15--19:55: Sudden Massive PC Slowdown
  • Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 8.1, 64 bit Processor: AMD A8-5500 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1 Processor Count: 4 RAM: 5310 Mb Graphics Card: AMD Radeon...

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