For the past month, my computer has been having multiple issues and I have no idea why. I've ran Malwarebytes and an anti-virus scan (Webroot), and the scans come up clean, but something is obviously wrong. Here are the problems:


1. My computer will not install Windows Updates. Every time it downloads them and tries to install them, I get a message saying, "We couldn't install the updates. Undoing changes to your computer". I have no idea why this is doing this out of nowhere, but it's been like this for several weeks. I even tried using the Windows Update Troubleshooter from Microsoft, but it did not fix the problem.


2. When I right click on a file, it will just hang for several seconds before it gives me the menu (the properties, copy, cut, delete, rename, etc. menu). It never used to be like that and like the problem with installing updates, it started happening out of nowhere.


3. Icons are disappearing from my taskbar out of nowhere when I have them set to be visible, and when they disappear, the programs also close and I have to open them back up again. It is VERY bizarre and started doing this around the same time as the other problems.


If somebody could PLEASE help me, I would be so grateful! I've also listed the TSG info below. Thank you!!!


-----------------------------------------
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6036 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 687887 MB, Free - 605974 MB; D: Total - 26276 MB, Free - 3116 MB;
Motherboard: Hewlett-Packard, 1843
Antivirus: Webroot SecureAnywhere, Updated and Enabled

hi,

I use a proxy server(Ethernet) and recently it's adress changes to 127.0.0.1:8080 and even if I change it, it goes back to 127.0.0.1:8080 and I can't even uncheck the proxy bubble(problem occurs in IE, chrome, fire fox). I have attached how it appears.And some times its shows [Fiddler] DNS Lookup for "google.com" failed. The system reports that no network connection is available. System.Net.Sockets.SocketException No such host is known

TSG SysInfo log:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Single Language, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 8124 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
Hard Drives: C: Total - 470659 MB, Free - 245349 MB; D: Total - 25867 MB, Free - 2585 MB; V: Total - 456095 MB, Free - 60202 MB;
Motherboard: Hewlett-Packard, 1963
Antivirus: Bitdefender Antivirus, Updated: Yes, On-Demand Scanner: Enabled

P.S: I have searched around and did a few steps to slove it but of no use: (in safe mode) HKEY_CURRENT_USER\Software\Microsoft\Windows\Current Version\Internet Settings. changed proxyenable value to zero, and deleted proxyserver

Attached Images

Untitled.jpg (126.5 KB)

Hi solidwax,

Depending on the antivirus software and/or antispyware software that is already installed on your PC, you have scanning options for other available volumes on the PC.

It usually just requires you to right click each volume individually and pick the scanning option from the scanning software menu.

Askey127,

Well, it happened. Doing a chkdsk on the 2nd drive never produced any results. I was frustrated (not with you, just the situations) and the trouble continued so this weekend went to format both drives to do a clean install and learned that Windows would not install on my original primary drive (that has never given me errors). The secondary drive was able to be reformatted and the chkdsk provided information of a clean drive, so I installed the new primary HDD and have a completely clean box. It was time. I truly appreciate your time and efforts. Because of the drive failure, it was to be the ultimate outcome anyway. I will not reinstall Norton. I will use ESET NOD32. What other protection should I use other than all of the good common sense info and other great advice and resources you mentioned in this encounter? I will await your response and you may call this solved. Thanks again...heading over to subscribe as an insurance policy ;-)

Forever Grateful,

Deb

Hello.


My father's computer runs really slow after he opened an attachment from a sender he did not know. Start up is especially slow and the hard disk seems to be working a lot more than it used to.


Here's his info from TSG Sysinfo:


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4039 Mb
Graphics Card: Intel(R) HD Graphics, 1795 Mb
Hard Drives: C: Total - 229325 MB, Free - 89392 MB; D: Total - 230103 MB, Free - 225319 MB;
Motherboard: Acer, Aspire X1930
Antivirus: avast! Antivirus, Updated and Enabled


Edit: I've run avast! which did not come up with any alerts.


Would appreciate some help to hopefully fix this for him.


Thanks in advance.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4043 Mb
Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total - 584792 MB, Free - 219764 MB; D: Total - 21422 MB, Free - 2275 MB; E: Total - 4055 MB, Free - 10 MB;
Motherboard: Hewlett-Packard, 1695
Antivirus: Bitdefender Antivirus Free Edition, Updated and Enabled

Thanks for helping me,

Boyd.

I have recently had this problem....Any Clue?????


Problem signature:






Problem Event Name: BlueScreen


OS Version: 6.1.7601.2.1.0.768.3


Locale ID: 1033


Additional information about the problem:






BCCode: 9f


BCP1: 0000000000000003


BCP2: FFFFFA800765C060


BCP3: FFFFF80004793518


BCP4: FFFFFA8005613010


OS Version: 6_1_7601


Service Pack: 1_0


Product: 768_1


Files that help describe the problem:






C:\Windows\Minidump\042115-15974-01.dmp


C:\Users\Debbie\AppData\Local\Temp\WER-493368-0.sysdata.xml


Read our privacy statement online:






http://go.microsoft.com/fwlink/?link...8&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:


C:\Windows\system32\en-US\erofflps.txt

Thanks for the update, it was a pleasure to work with you.

Take care and surf safe,

Kevin...

I also cannot reinstall the antivirus or antimalware because when I try to uninstall the old ones it says I dont have permissions

Now here is Addition.txt.

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 11-03-2015
Ran by Jim Wiles at 2015-04-09 21:00:44
Running from C:\Users\Jim Wiles\Downloads
Boot Mode: Normal
==========================================================


==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {DA9F8ED0-D0DE-39CC-F55A-51AB4CC1B556}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: McAfee Anti-Virus and Anti-Spyware (Enabled - Up to date) {61FE6F34-F6E4-3642-CFEA-6AD93746FFEB}
FW: McAfee Firewall (Enabled) {E2A40FF5-9AB1-3894-DE05-F89EB212F22D}

==================== Installed Programs ======================

(Only the adware programs with "hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Digital Editions (HKLM-x32\...\Digital Editions) (Version: - )
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C6579A65-9CAE-4B31-8B6B-3306E0630A66}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Call of Duty(R) 4 - Modern Warfare(TM) (HKLM-x32\...\InstallShield_{E48469CC-635E-4FD5-A122-1497C286D217}) (Version: 1.00.0000 - Activision)
Call of Duty(R) 4 - Modern Warfare(TM) (x32 Version: 1.00.0000 - Activision) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.0.1.4 - Citrix Systems, Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
Cozi (HKLM-x32\...\{2DA5F129-11AC-4F11-8188-B2F07EAAC20A}) (Version: 1.0.4323.24051 - Cozi Group, Inc.)
CyberLink PowerDVD 9.6 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.6.1.3522 - CyberLink Corp.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Data Vault (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{3E8A1ADF-B72C-47FE-85F6-F7A73C487F6C}) (Version: 1.3.31.0 - Fingertapps)
Dell Perks Webslice IE8 (HKLM-x32\...\{CF67ED0C-F85D-4791-AED3-3FE882EDB45D}) (Version: 8.0 - Nextjump Inc)
Dell PhotoStage (HKLM-x32\...\{0D98F04D-11A1-4B64-A406-43292B9EEE90}) (Version: 1.5.0.1 - ArcSoft)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.66 - ArcSoft)
Dell Stage (HKLM-x32\...\{39D06E77-8921-4056-8901-36D0035BAECA}) (Version: 1.5.420.0 - Fingertapps)
Dell Stage Remote (HKLM-x32\...\{AF4D3C63-009B-4A17-B02E-D395065DD3F0}) (Version: 2.0.0.43 - ArcSoft)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.52 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.2.57295 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1209.101.204 - ALPS ELECTRIC CO., LTD.)
Dell VideoStage (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.1.0.1011 - CyberLink Corp.)
Dell VideoStage (x32 Version: 1.1.0.1011 - CyberLink Corp.) Hidden
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 2.00.35 - Creative Technology Ltd)
DirectX 9 Runtime (x32 Version: 1.00.0000 - Sonic Solutions) Hidden
eBay (HKLM-x32\...\{A8B88634-7F90-402F-B66A-86429755F6A5}) (Version: 1.4.0 - eBay Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Drive (HKLM-x32\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Talk Plugin (HKLM-x32\...\{0C5C1177-94C5-3EFB-A8BE-3F6AF1AF887F}) (Version: 5.38.6.0 - Google)
Google Talk Plugin (HKLM-x32\...\{C1E3DFE7-4EAD-3E9E-A826-E06055BA5921}) (Version: 5.4.2.18903 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version: - )
hppLaserJetService (x32 Version: 001.001.0.0 - Hewlett-Packard) Hidden
hppP1100P1560P1600SeriesLaserJetService (x32 Version: 001.001.0.0 - Hewlett-Packard) Hidden
hppusgP1100P1560P1600Series (x32 Version: 1.0.0.1 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{7902E313-FF0F-4493-ACB1-A8147B78DCD0}) (Version: 2.1.1.0000 - Hewlett Packard Development Company L.P.)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6324.0 - IDT)
Intel(R) Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel(R) Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel(R) Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2342 - Intel Corporation)
Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology (HKLM\...\{7CE8BE79-ABC3-4B2C-9543-28ED2B0A9EA8}) (Version: 1.0.0.0454 - Intel Corporation)
Intel(R) PROSet/Wireless WiFi Software (HKLM\...\{290D4DB2-F1B4-4B8E-918D-D71EF29A001B}) (Version: 14.00.1000 - Intel Corporation)
Intel(R) Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
Intel(R) Turbo Boost Technology Monitor 2.0 (HKLM\...\{B77EFA0B-9BD3-4122-9F9A-15A963B5EA24}) (Version: 2.1.23.0 - Intel)
Intel(R) Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version: - )
Intel(R) Wireless Display (HKLM-x32\...\{F84906ED-BB54-4889-B131-FED9C9056FC8}) (Version: 2.0.27.0 - Intel Corporation)
Internet Explorer (x32 Version: 8 - Microsoft Corporation) Hidden
iSEEK AnswerWorks English Runtime (HKLM-x32\...\{18A8E78B-9EF2-496E-B310-BCD8E4C1DAB3}) (Version: 010.000.0101 - Vantage Linguistics)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java(TM) 6 Update 24 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416024FF}) (Version: 6.0.240 - Oracle)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
McAfee SecurityCenter (HKLM-x32\...\MSC) (Version: 13.6.1529 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.194 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft IntelliPoint 8.2 (HKLM\...\Microsoft IntelliPoint 8.2) (Version: 8.20.468.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (HKLM-x32\...\{a0fe116e-9a8a-466f-aee0-625cb7c207e3}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{820B6609-4C97-3A2B-B644-573B06A0F0CC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 11.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 11.0 (x86 en-US)) (Version: 11.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NTI Backup Now EZ (HKLM-x32\...\InstallShield_{B9ECA41B-55CC-4654-B6B5-6731D009EC69}) (Version: 2.0.2.8 - NewTech Infosystems)
NTI Backup Now EZ (x32 Version: 2.0.2.8 - NewTech Infosystems) Hidden
Online Plug-in (x32 Version: 14.0.1.4 - Citrix Systems, Inc.) Hidden
PhotoShowExpress (x32 Version: 2.0.063 - Sonic Solutions) Hidden
Quicken 2011 (HKLM-x32\...\{5FE545A1-D215-4216-9189-E7B39C9D1CC1}) (Version: 20.1.8.6 - Intuit)
Quicken 2014 (HKLM-x32\...\{0877F595-254F-45F4-991D-3F72E86B17CE}) (Version: 23.1.7.6 - Intuit)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.09.20 - Dell Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
RBVirtualFolder64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.31.1025.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30126 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.32.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.32.0 - Renesas Electronics Corporation) Hidden
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (Version: 1.3.2 - Roxio) Hidden
Self-service Plug-in (x32 Version: 4.0.1.41859 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (x32 Version: 4.3.0 - Sonic Solutions) Hidden
TrustedID (HKLM-x32\...\{C16A92EF-017B-4839-9C75-FBADB5A1FA27}) (Version: 5.0 - TrustedID)
TurboTax 2011 (HKLM-x32\...\TurboTax 2011) (Version: - Intuit, Inc)
TurboTax 2012 (HKLM-x32\...\TurboTax 2012) (Version: 2012.0 - Intuit, Inc)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
VNC Server 5.0.5 (HKLM\...\RealVNC_is1) (Version: 5.0.5 - RealVNC Ltd)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

==================== Custom CLSID (selected items): ==========================

(If an entry is included in the fixlist, it will be removed from registry. Any eventual file will not be moved.)

CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{005A3A96-BAC4-4B0A-94EA-C0CE100EA736}\localserver32 -> C:\Users\Jim Wiles\AppData\Roaming\Dropbox\bin\Dropbox.exe /autoplay No File
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{0F22A205-CFB0-4679-8499-A6F44A80A208}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.25.5\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{355EC88A-02E2-4547-9DEE-F87426484BD1}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.23.9\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{90B3DFBF-AF6A-4EA0-8899-F332194690F8}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.24.15\psuser_64.dll No File
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{D0336C0B-7919-4C04-8CCE-2EBAE2ECE8C9}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.25.11\psuser_64.dll (Google Inc.)
CustomCLSID: HKU\S-1-5-21-1183911440-790361981-2699837154-1001_Classes\CLSID\{FE498BAB-CB4C-4F88-AC3F-3641AAAF5E9E}\InprocServer32 -> C:\Users\Jim Wiles\AppData\Local\Google\Update\1.3.24.7\psuser_64.dll No File

==================== Restore Points =========================

05-03-2015 18:04:33 Windows Update
09-03-2015 09:28:41 OTL Restore Point - 3/9/2015 9:28:35 AM
19-03-2015 16:39:23 OTL Restore Point - 3/19/2015 4:39:21 PM
19-03-2015 17:18:55 Windows Update
27-03-2015 08:58:53 Scheduled Checkpoint
29-03-2015 22:15:06 OTL Restore Point - 3/29/2015 10:15:06 PM
04-04-2015 13:29:28 OTL Restore Point - 4/4/2015 1:29:21 PM
05-04-2015 03:01:03 Windows Update

==================== Hosts content: ==========================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 22:34 - 2015-03-03 21:42 - 00000027 ____A C:\windows\system32\Drivers\etc\hosts
127.0.0.1 localhost

==================== Scheduled Tasks (whitelisted) =============

(If an entry is included in the fixlist, it will be removed from registry. Any associated file could be listed separately to be moved.)

Task: {17082FCF-7856-4860-B486-35E2C15334E6} - System32\Tasks\GoogleUpdateTaskMachineCore1cf914d95758bb3 => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-04-13] (Google Inc.)
Task: {18582C82-A372-4123-A43D-BA7080EC5213} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2011-06-01] (Apple Inc.)
Task: {2D7421CA-992E-4E42-A5BF-56E8EDE6E8DF} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2014-12-19] (Adobe Systems Incorporated)
Task: {337CF2C1-6A9D-4317-9587-C9AD3991F9A7} - System32\Tasks\OfficeSoftwareProtectionPlatform\SvcRestartTask => Sc.exe start osppsvc
Task: {38B71D9F-E593-41F9-836C-5E6436A62C7C} - System32\Tasks\GoogleUpdateTaskMachineUA1cf5377b10c36c2 => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-04-13] (Google Inc.)
Task: {4386B712-DE07-4D3C-AF3C-2BE87CD22CE9} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxconfig => C:\Windows\system32\GWX\GWXConfigManager.exe [2015-03-24] (Microsoft Corporation)
Task: {48552C43-F46D-4263-94A1-6BEB1F8EB94A} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001Core1cfff35231e029 => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-25] (Google Inc.)
Task: {4D48368F-5F4B-470C-850B-0990F759278B} - System32\Tasks\Dell SupportAssistAgent AutoUpdate => C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe [2015-03-04] (Dell Inc.)
Task: {53D662F1-64F7-4259-A031-62866BF21DAE} - System32\Tasks\GoogleUpdateTaskMachineUA1cff0597ca1e073 => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2013-04-13] (Google Inc.)
Task: {586CCE2A-31B5-4A18-842C-BEF38426C700} - System32\Tasks\PCDoctorBackgroundMonitorTask => C:\Program Files\Dell\SupportAssist\uaclauncher.exe [2015-02-03] (PC-Doctor, Inc.)
Task: {64A5AFB3-D06F-483E-A7A8-4B37915F48E0} - System32\Tasks\Microsoft_Hardware_Launch_IPoint_exe => c:\Program Files\Microsoft IntelliPoint\IPoint.exe [2011-08-01] (Microsoft Corporation)
Task: {67F97B1C-CCE4-4A54-8427-D0486C387AEC} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001UA => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-25] (Google Inc.)
Task: {6DBDFBF5-4022-436B-A1F8-6DAF83EF5CE4} - System32\Tasks\SystemToolsDailyTest => uaclauncher.exe
Task: {7088E561-6C73-4AF8-A6DD-1CABB320125D} - System32\Tasks\PCDEventLauncherTask => C:\Program Files\Dell\SupportAssist\sessionchecker.exe [2015-02-03] (PC-Doctor, Inc.)
Task: {824BC0C4-206A-4FF6-AED2-6ECDB7707C11} - System32\Tasks\Microsoft\Windows\Setup\gwx\runappraiser => C:\Windows\system32\GWX\GWXConfigManager.exe [2015-03-24] (Microsoft Corporation)
Task: {8B5412DB-0A0D-4016-9EF6-CE632B834FF3} - System32\Tasks\Adobe Flash Player Updater => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2015-02-18] (Adobe Systems Incorporated)
Task: {8E6B96A3-EC90-46B5-9A98-17A9950143D9} - System32\Tasks\Microsoft\Windows\Setup\gwx\launchtrayprocess => C:\Windows\system32\GWX\GWX.exe [2015-03-24] (Microsoft Corporation)
Task: {9273879E-02F5-4B82-85FF-C3F79AA21C4A} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1004UA1cf27cfe0bdda3 => C:\Users\Carrie\AppData\Local\Google\Update\GoogleUpdate.exe [2013-10-12] (Google Inc.)
Task: {BC5AE228-2D0B-48A1-A42A-64AA25688CAD} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1004Core1cf4ec3598be6b3 => C:\Users\Carrie\AppData\Local\Google\Update\GoogleUpdate.exe [2013-10-12] (Google Inc.)
Task: {C3413BC1-C6E2-4D05-B4EE-ABF8943CDEE8} - System32\Tasks\Microsoft\Windows\Setup\gwx\refreshgwxcontent => C:\Windows\system32\GWX\GWXConfigManager.exe [2015-03-24] (Microsoft Corporation)
Task: {E544A9EF-7851-4CB4-8DB8-CA2E4DCB9049} - System32\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001Core1cf6a8b7d4916e7 => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe [2014-10-25] (Google Inc.)
Task: C:\windows\Tasks\Adobe Flash Player Updater.job => C:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\windows\Tasks\Dell SupportAssistAgent AutoUpdate.job => C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssist.exe
Task: C:\windows\Tasks\GoogleUpdateTaskMachineCore1cf914d95758bb3.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskMachineUA1cf5377b10c36c2.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskMachineUA1cff0597ca1e073.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001Core1cf6a8b7d4916e7.job => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001Core1cfff35231e029.job => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1001UA.job => C:\Users\Jim Wiles\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1004Core1cf4ec3598be6b3.job => C:\Users\Carrie\AppData\Local\Google\Update\GoogleUpdate.exe
Task: C:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1183911440-790361981-2699837154-1004UA1cf27cfe0bdda3.job => C:\Users\Carrie\AppData\Local\Google\Update\GoogleUpdate.exe

==================== Loaded Modules (whitelisted) ==============

2010-12-17 14:53 - 2010-12-17 14:53 - 01501696 _____ () C:\Program Files\Common Files\Intel\WirelessCommon\Libeay32.dll
2013-12-30 13:54 - 2012-08-31 16:03 - 00288768 _____ () C:\windows\System32\HP1100LM.DLL
2013-12-30 13:54 - 2012-08-31 16:02 - 00074240 _____ () C:\windows\system32\spool\PRTPROCS\x64\HP1100PP.DLL
2013-09-05 01:17 - 2013-09-05 01:17 - 04300456 _____ () C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:23 - 2010-10-20 15:23 - 08801632 _____ () C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2011-06-30 08:19 - 2011-08-18 12:05 - 02751808 _____ () C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
2011-06-30 10:21 - 2011-03-25 21:28 - 00094208 _____ () C:\Windows\System32\IccLibDll_x64.dll
2010-12-17 14:53 - 2010-12-17 14:53 - 01501696 _____ () C:\Program Files\Common Files\Intel\WirelessCommon\LIBEAY32.dll
2011-06-27 19:26 - 2011-06-27 19:26 - 02022976 _____ () C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe
2011-06-29 08:52 - 2011-06-29 08:52 - 00474176 _____ () C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe
2010-11-17 11:35 - 2010-11-17 11:35 - 00514544 _____ () C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
2015-02-18 06:50 - 2015-01-30 03:15 - 00107256 _____ () C:\Program Files\Dell\SupportAssist\libCSharpCommonCS.dll
2015-02-18 06:50 - 2015-01-30 03:15 - 00545528 _____ () C:\Program Files\Dell\SupportAssist\libAsapiCSharp.dll
2014-10-11 13:06 - 2014-10-11 13:06 - 00073544 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2014-10-11 13:05 - 2014-10-11 13:05 - 01044776 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2008-09-29 17:37 - 2008-09-29 17:37 - 00460199 _____ () C:\Program Files (x86)\NewTech Infosystems\Backup Now EZ\sqlite3.dll
2010-03-16 20:28 - 2010-03-16 20:28 - 01926144 _____ () C:\Program Files (x86)\Dell\Stage Remote\QtCore4.dll
2010-03-22 15:52 - 2010-03-22 15:52 - 06776832 _____ () C:\Program Files (x86)\Dell\Stage Remote\QtGui4.dll
2010-03-16 20:28 - 2010-03-16 20:28 - 00635904 _____ () C:\Program Files (x86)\Dell\Stage Remote\QtNetwork4.dll
2010-03-16 20:28 - 2010-03-16 20:28 - 00326144 _____ () C:\Program Files (x86)\Dell\Stage Remote\QtXml4.dll
2011-06-24 23:20 - 2011-06-24 23:20 - 00565968 _____ () C:\Program Files (x86)\Dell\Stage Remote\sqlite3.dll
2011-06-27 19:25 - 2011-06-27 19:25 - 00058944 _____ () C:\Program Files (x86)\Dell\Stage Remote\DataService.dll
2011-06-24 23:21 - 2011-06-24 23:21 - 00322624 _____ () C:\Program Files (x86)\Dell\Stage Remote\en-US\UI\ManagerUI.dll
2010-03-11 19:52 - 2010-03-11 19:52 - 00028160 _____ () C:\Program Files (x86)\Dell\Stage Remote\plugins\imageformats\qgif4.dll
2010-03-05 15:07 - 2010-03-05 15:07 - 00031744 _____ () C:\Program Files (x86)\Dell\Stage Remote\plugins\imageformats\qico4.dll
2010-03-05 15:07 - 2010-03-05 15:07 - 00125952 _____ () C:\Program Files (x86)\Dell\Stage Remote\plugins\imageformats\qjpeg4.dll
2010-03-11 19:52 - 2010-03-11 19:52 - 00225280 _____ () C:\Program Files (x86)\Dell\Stage Remote\plugins\imageformats\qmng4.dll
2010-11-24 23:44 - 2010-11-24 23:44 - 00375280 _____ () c:\program files (x86)\common files\roxio shared\dllshared\SQLite352.dll
2014-10-16 04:10 - 2014-10-16 04:10 - 00169472 _____ () C:\windows\assembly\NativeImages_v2.0.50727_32\IsdiInterop\93182e9779b8be0f 688fd0784df6d7fb\IsdiInterop.ni.dll
2011-06-30 07:45 - 2010-11-06 00:50 - 00058880 _____ () C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IsdiInterop.dll
2013-09-05 01:14 - 2013-09-05 01:14 - 04300456 _____ () C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
2010-10-20 15:45 - 2010-10-20 15:45 - 08801120 _____ () C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll
2014-12-09 19:34 - 2014-12-05 21:50 - 01077064 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libglesv2.dll
2014-12-09 19:34 - 2014-12-05 21:50 - 00211272 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\libegl.dll
2014-12-09 19:34 - 2014-12-05 21:50 - 09009480 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\pdf.dll
2014-12-09 19:34 - 2014-12-05 21:50 - 01677128 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\ffmpegsumo.dll
2014-12-09 19:34 - 2014-12-05 21:50 - 14913352 _____ () C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\PepperFlash\pepflashplayer.dll

==================== Alternate Data Streams (whitelisted) =========

(If an entry is included in the fixlist, only the Alternate Data Streams will be removed.)


==================== Safe Mode (whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\procexp90.Sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\GoToAssist => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\McMPFSvc => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MCODS => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mcpltsvc => ""=""
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefire => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfefirek.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfehidk.sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\mfevtp => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\PEVSystemStart => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\procexp90.Sys => ""="Driver"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\Wdf01000.sys => ""="Driver"

==================== EXE Association (whitelisted) ===============

(If an entry is included in the fixlist, the default will be restored. None default entries will be removed.)


==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1183911440-790361981-2699837154-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\Jim Wiles\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
DNS Servers: 192.168.0.1

==================== MSCONFIG/TASK MANAGER disabled items ==

(Currently there is no automatic fix for this section.)


==================== Accounts: =============================

Administrator (S-1-5-21-1183911440-790361981-2699837154-500 - Administrator - Disabled)
Carrie (S-1-5-21-1183911440-790361981-2699837154-1004 - Limited - Enabled) => C:\Users\Carrie
Guest (S-1-5-21-1183911440-790361981-2699837154-501 - Limited - Disabled)
HomeGroupUser$ (S-1-5-21-1183911440-790361981-2699837154-1002 - Limited - Enabled)
Jim Wiles (S-1-5-21-1183911440-790361981-2699837154-1001 - Administrator - Enabled) => C:\Users\Jim Wiles

==================== Faulty Device Manager Devices =============

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


==================== Event log errors: =========================

Application errors:
==================
Error: (04/09/2015 08:08:01 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/05/2015 03:30:54 AM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/05/2015 03:01:07 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1183911440-790361981-2699837154-1004.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {2722fe5c-01fa-43d9-9871-ff8a7cb75f7c}

Error: (04/04/2015 05:30:52 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/04/2015 02:56:01 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (04/04/2015 01:29:38 PM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1183911440-790361981-2699837154-1004.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {91efe270-509e-4aa6-9a46-3f5aa45e4c7c}

Error: (04/04/2015 01:18:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: googledrivesync.exe, version: 1.18.7821.2489, time stamp: 0x509418e4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002dfe4
Faulting process id: 0x185c
Faulting application start time: 0xgoogledrivesync.exe0
Faulting application path: googledrivesync.exe1
Faulting module path: googledrivesync.exe2
Report Id: googledrivesync.exe3

Error: (03/31/2015 09:45:20 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (03/29/2015 11:22:31 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".E rror in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (03/29/2015 10:42:00 PM) (Source: Microsoft-Windows-LoadPerf) (EventID: 3011) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.


System errors:
=============
Error: (04/09/2015 07:37:42 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/09/2015 07:37:42 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/09/2015 07:37:41 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/09/2015 07:37:41 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/09/2015 07:37:42 PM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: 0x80630801

Error: (04/09/2015 07:37:41 PM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: 0x80630801

Error: (04/09/2015 07:37:39 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/09/2015 07:37:39 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/09/2015 07:37:39 PM) (Source: PNRPSvc) (EventID: 102) (User: )
Description: 0x80630801

Error: (04/09/2015 07:37:37 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535


Microsoft Office Sessions:
=========================
Error: (04/09/2015 08:08:01 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/05/2015 03:30:54 AM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/05/2015 03:01:07 AM) (Source: VSS) (EventID: 8193) (User: )
Description: ConvertStringSidToSid(S-1-5-21-1183911440-790361981-2699837154-1004.bak)0x80070539, The security ID structure is invalid.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {2722fe5c-01fa-43d9-9871-ff8a7cb75f7c}

Error: (04/04/2015 05:30:52 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/04/2015 02:56:01 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (04/04/2015 01:29:38 PM) (Source: VSS) (EventID: 8193) (User: )
Description: ConvertStringSidToSid(S-1-5-21-1183911440-790361981-2699837154-1004.bak)0x80070539, The security ID structure is invalid.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {91efe270-509e-4aa6-9a46-3f5aa45e4c7c}

Error: (04/04/2015 01:18:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: googledrivesync.exe1.18.7821.2489509418e4ntdll.dll6.1.7601.18247521ea8e7c00 000050002dfe4185c01d06a9248a72645C:\Program Files (x86)\Google\Drive\googledrivesync.exeC:\windows\SysWOW64\ntdll.dll94012544-daee-11e4-9e6e-ac7289117faf

Error: (03/31/2015 09:45:20 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (03/29/2015 11:22:31 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\w indows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\P rogram Files (x86)\Cozi Express\CoziExpress.exe

Error: (03/29/2015 10:42:00 PM) (Source: Microsoft-Windows-LoadPerf) (EventID: 3011) (User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000


CodeIntegrity Errors:
===================================
Date: 2015-03-03 17:28:19.377
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\HalfFul123.exe11096H\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2015-03-03 17:28:19.284
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\HalfFul123.exe11096H\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-16 11:12:26.149
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\SETE6B2.tmp because the set of per-page image hashes could not be found on the system.

Date: 2012-12-16 11:12:26.149
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\SETE6B2.tmp because the set of per-page image hashes could not be found on the system.

Date: 2012-10-29 11:47:42.874
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\SETA811.tmp because the set of per-page image hashes could not be found on the system.

Date: 2012-10-29 11:47:42.859
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\Common Files\mcafee\VSCore\SETA811.tmp because the set of per-page image hashes could not be found on the system.

Date: 2012-09-30 11:35:46.642
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-09-30 11:35:46.555
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


==================== Memory info ===========================

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Percentage of memory in use: 60%
Total physical RAM: 4003.18 MB
Available physical RAM: 1572.02 MB
Total Pagefile: 8004.54 MB
Available Pagefile: 4607.35 MB
Total Virtual: 8192 MB
Available Virtual: 8191.84 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:222.75 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 465.8 GB) (Disk ID: C580BD86)
Partition 1: (Not Active) - (Size=100 MB) - (Type=DE)
Partition 2: (Active) - (Size=14.6 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=451 GB) - (Type=07 NTFS)

==================== End Of Log ============================

I hope this gives you what you need.

I really AM engaged Eddie and will look for your reply.

Thanks so much

Anne

Thanks in advance for any help offered...

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: AMD Athlon(tm) II Dual-Core M300, x64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 2812 Mb
Graphics Card: AMD M860G with ATI Mobility Radeon 4100, 256 Mb
Hard Drives: C: Total - 295635 MB, Free - 122230 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: Avira Antivirus, Updated and Enabled

Several Issues..
Using Firefox 37.0.0 (which I believe I did an update to get this version a few days ago) - It takes forever for pages to load... usually get a message that ADOBE HAS CRASHED - download Adobe Flashplayer again and again and again... Eventually, Firefox CLOSES RANDOMLY... says there was an error and asks me to either restart or quit

SearchDonkey - I just noticed this little icon at the bottom of my screen. I can't seem to find it to uninstall it.... Not sure if it was always there and I just didn't realize it.

For a couple of days after using this new version of Firefox a tab would all of a sudden open over the one I was viewing and a screen named Google.com would appear. It didn't seem to really be THE Google as lots of different sites were listed on it.

Google - For months I haven't been able to use Google at all. If I try and search with it it just looks as if it is trying to load continuously. I just tried again and a Tab came up that says, "Annual Visitor Survey." Then the page says, "Congratulations!
You are Todays Lucky Visitor. Click OK to continue."

Using the FREE version of Avira - ran a scan yesterday and it found lots of malware which it quarantined somewhere.

Feel as if my computer is infected. Every once in awhile a tab will open that says something like "you have a serious virus... click here for assistance." I never click it... just close the tab.

Also, getting a lot of random e-mail from people I don't know...

That's about if for now. Thank you!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4043 Mb
Graphics Card: Intel(R) HD Graphics 3000, 1797 Mb
Hard Drives: C: Total - 452227 MB, Free - 393565 MB; D: Total - 20447 MB, Free - 2205 MB; E: Total - 4055 MB, Free - 4054 MB;
Motherboard: Hewlett-Packard, 1671
Antivirus: Norton Internet Security, Updated and Enabled

I have spent two weeks with my internet security provider with the same problems. Internet shut downs all browsers, computer hanging/slow, high cpu usage, erratic mouse movement. They claim hard drive failure even their own scans indicate nothing wrong. Can someone please help? --- Thanks

Windows 8, Internet explorer 11. I clicked on a wrong link yesterday and now have a Super systems utility on my PC. It is from Systuit, Inc. Super drivers updater. I have run Microsoft Defender with little success. It told me it found a software bundler something and asked if I wanted to remove it and I said yes, but this updater is still on my system. Can't click it off or find a way to remove it. I went to the control panel and deleted all the downloaded programs it showed for that time.
Is this malware, spyware or virus? Anyone know how to get rid of it?

I did that but all i get is this ...... (see attachment)

Attached Images

Capture.JPG (23.1 KB)

My other one PC all PDF, Docx, JPG TXT, etc files convert into TVYWXHG Type files and cant open

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 830 Processor, AMD64 Family 16 Model 4 Stepping 3
Processor Count: 4
RAM: 7927 Mb
Graphics Card: ATI Radeon HD 4200, 256 Mb
Hard Drives: C: Total - 940150 MB, Free - 203822 MB; D: Total - 13420 MB, Free - 1617 MB;
Motherboard: FOXCONN, 2A92
Antivirus: Ad-Aware Antivirus, Updated and Enabled

Which hard drive? I have C and D. I think I'm booting from C? D was from my old PC that the motherboard crashed, so a friend gave me another PC and put D in it so that I could access my files.

Upon startup, I get C:\\Windows\SysWOW64\net.exe and I either have to click the top-right X to close the window or OK before it will let me go on with life. i ran the TSG SysInfo : Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 3545 Mb
Graphics Card: AMD Radeon(TM) R5 Graphics, 512 Mb
Hard Drives: C: Total - 691706 MB, Free - 635361 MB; D: Total - 23393 MB, Free - 2499 MB; F: Total - 98 MB, Free - 56 MB;
Motherboard: Hewlett-Packard, 22CD
Antivirus: 360 Total Security, Updated and Enabled

Any ideas?

Hi :D it looks like something is generating .exe files in my Temp folder, it all began when some audio ad started to play in my computer, when I checked the mixer in the volume control, the place where the audio came from said "Name not available", but I scanned my computer and I erased the virus, but since then, those .exe's started to appear, my antivirus (AVG) marked them as Trojan, also I used Malwarebytes and erased the Malware, but still, the .exe's appeared. Today I got really scared because an exe in the Temp folder executed itself and tried to reach the Internet or something. Also, I erased a file called beta3.exe in my AppData folder. I also used JRT, TDSSKiller.

Thanks for your help :D

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Single Language, 64 bit
Processor: Intel(R) Core(TM) i3-3120M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8077 Mb
Graphics Card: NVIDIA GeForce GT 635M, -2048 Mb
Hard Drives: C: Total - 381096 MB, Free - 94131 MB; D: Total - 550502 MB, Free - 138292 MB;
Motherboard: ASUSTeK COMPUTER INC., K55VJ
Antivirus: Windows Defender, Disabled

Hello Everybody, I have 2 issues: I am trying to fix a laptop for a customer. I am having a difficult time in uninstalling webroot secure anywhere. I even downloaded the removal tool directly from the internet, and now the webroot antivirus is not listed in the add/remove programs but every time I start the machine I get a pop-up from webroot on the bottom right corner, and the icon is still on the taskbar, and I also get a square box on the bottom right corner that reads like this: "Software download completed. Install now or install later" And also I can not uninstall PC Tools Registry Mechanic 11.1 When I try to remove it I get a dialog box that reads: "The setup files are corrupted. Please obtain a new copy of the program" How can I resovle this problem? Thanks in advance for your reply.