Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST/FRST64 and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
Next,
Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.
Next,
Open Malwarebytes, check for updates then run Quick scan. Full instructions follow if Malwarebytes is not installed:
Download Malwarebytes from one of the following links and save it to your desktop.:
http://www.malwarebytes.org/mbam.php
http://www.softpedia.com/get/Antivir...-Malware.shtml
http://www.majorgeeks.com/Malwarebyt...are_d5756.html
Double Click mbam-setup.exe to install the application.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Post those logs in next reply, also give an update on any remaining issues/concerns..
Kevin
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST/FRST64 and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply.
Next,
Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.
- Double click on AdwCleaner.exe to run the tool.
- Vista/Windows 7/8 users right-click and select Run As Administrator
- Click on the Scan button.
- AdwCleaner will begin...be patient as the scan may take some time to complete.
- When it's done you'll see: Pending: Uncheck any elements you don't want removed.
- Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
- Look over the log especially under Files/Folders for any program you want to save.
- If there's a program you want to save, just uncheck it from AdwCleaner.
- If you're not sure, post the log for review.
- If you're ready to clean it all up.....click the Clean button.
- After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
- Copy and paste the contents of that logfile in your next reply.
- A copy of that logfile will also be saved in the C:\AdwCleaner folder.
- Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
- To restore an item that has been deleted (if necessary):
- Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Next,
Open Malwarebytes, check for updates then run Quick scan. Full instructions follow if Malwarebytes is not installed:
Download Malwarebytes from one of the following links and save it to your desktop.:
http://www.malwarebytes.org/mbam.php
http://www.softpedia.com/get/Antivir...-Malware.shtml
http://www.majorgeeks.com/Malwarebyt...are_d5756.html
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Post those logs in next reply, also give an update on any remaining issues/concerns..
Kevin