Your Java is out of date, so lets do that next:
Upgrade Java : (32 bits)
After doing the above, for the remains of the Java, can you do this:
Open Java in the Control Panel and under the General tab, under Temporary Internet Files, click the Settings button. Then click on Delete Files.
Make sure both of these options are checked:
----------------
Okay, now we're going to run OTL again, but to fix some of the issues :)
Run OTL
eddie
Upgrade Java : (32 bits)
- Download the latest version of Java SE Runtime Environment (JRE) JRE 7 Update 51 .
- Under the JAVA Platform Standard Edition, click the "Download JRE" button to the right.
- Accept License Agreement.".
- Click on the link to download Windows Offline Installation 32 bit ( jre-7u51-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
- Close any programs you may have running - especially your web browser.
- Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
- Check any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java version.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on the download to install the newest version.(Vista or Win 7 users, right click on the jre-7u51-windows-i586.exe and select "Run as an Administrator.")
- Don't install any of the toolbars that are offered.
After doing the above, for the remains of the Java, can you do this:
Open Java in the Control Panel and under the General tab, under Temporary Internet Files, click the Settings button. Then click on Delete Files.
Make sure both of these options are checked:
- Applications and Applets
- Trace and Log Files
----------------
Okay, now we're going to run OTL again, but to fix some of the issues :)
Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
Code::Commands
[CREATERESTOREPOINT]
:OTL
IE - HKU\S-1-5-21-1409021961-1233139521-2473626236-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <-loopback>
IE - HKU\S-1-5-21-1409021961-1233139521-2473626236-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:49170;https=127.0.0.1:49170
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKU\S-1-5-21-1409021961-1233139521-2473626236-1001\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
O4 - Startup: C:\Users\Debbie\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab (Java Plug-in 1.6.0_13)
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
[5 C:\Users\Debbie\Documents\*.tmp files -> C:\Users\Debbie\Documents\*.tmp -> ]
:Files
ipconfig /flushdns /c
:Commands
[emptytemp]
[emptyjava]
[EMPTYFLASH
[purity]
- Then click the Run Fix button at the top
- Click OK.
- Let the program run unhindered, reboot when it is done
- It will produce a log for you on reboot, please post that log in your next reply. The log is saved in the same location as OTL.
eddie