Hi and welcome to TSG.
The System Info Utility shows no Anti Virus software on your system, if you don't have an Anti Virus installed you should immediately install one, I would recommend this: Microsoft Security Essentials Download and install the software and run a full system scan, report back with full details of anything it finds.
Then please run this scan and post the logs produced.
First check that the download location is set to the Desktop in which ever browser you will be using to download any of the tools we may use: How to change the download location in IE, Firefox, Chrome and Opera
Then run this:
Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download and use any other software that may be advertised on the page.
Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
The System Info Utility shows no Anti Virus software on your system, if you don't have an Anti Virus installed you should immediately install one, I would recommend this: Microsoft Security Essentials Download and install the software and run a full system scan, report back with full details of anything it finds.
Then please run this scan and post the logs produced.
First check that the download location is set to the Desktop in which ever browser you will be using to download any of the tools we may use: How to change the download location in IE, Firefox, Chrome and Opera
Then run this:
Please download Farbar Recovery Scan Tool (FRST) and save it to your desktop. Do not get tempted to download and use any other software that may be advertised on the page.
Note: If you get a warning that the download could harm your system, please ignore it and allow the download to go ahead. FRST is perfectly safe and we would never ask you to download anything that isn't.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click on FRST to run it. When the tool opens click Yes to the disclaimer.
- Press the Scan button. DO NOT check any of the Optional Scan options unless requested.
- It will make a log (FRST.txt) in the same directory the tool is run from. Please copy and paste it into your next reply.
- The first time the tool is run, it makes another log (Addition.txt). Please also copy and paste that into your reply.