Hello, I am new to this forum, so I hope that I'm doing everything right.
As of yesterday, Windows Defender started reporting detected malware but it seems it can't clean it. Report says:
Category: Trojan
Description: This program is dangerous and executes commands from an attacker.
Recommended action: Remove this software immediately.
Items:
file:C:\Users\Ivan\AppData\Local\Temp\msupdate71\dwm.exe
But even after complete scan and virus cleaning, it still reports the same infection over and over again. I tried cleaning it with Malwarebytes Antimalware, but it reports that it didn't find any infection.
I tried googling for solution, and although I found certain topics dealing with this specific virus (it says it has something to do with Bitcoin Miner), all the solutions imply using ComboFix which shouldn't be used without guidance, so any kind of help would be greatly welcomed :)
Here is the report from TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 2
RAM: 3548 Mb
Graphics Card: AMD Radeon HD 7520G, 512 Mb
Hard Drives: C: Total - 232972 MB, Free - 168325 MB; D: Total - 233320 MB, Free - 89558 MB;
Motherboard: AMD, PLCSC8
Antivirus: Windows Defender, Disabled
I noted it says that Windows Defender is disabled, but I'm fairly confident that it is enabled - real-time protection is turned on and it says that protection is turned on, so I'm a bit confused about that.
Thank you in advance for any kind of help!
As of yesterday, Windows Defender started reporting detected malware but it seems it can't clean it. Report says:
Category: Trojan
Description: This program is dangerous and executes commands from an attacker.
Recommended action: Remove this software immediately.
Items:
file:C:\Users\Ivan\AppData\Local\Temp\msupdate71\dwm.exe
But even after complete scan and virus cleaning, it still reports the same infection over and over again. I tried cleaning it with Malwarebytes Antimalware, but it reports that it didn't find any infection.
I tried googling for solution, and although I found certain topics dealing with this specific virus (it says it has something to do with Bitcoin Miner), all the solutions imply using ComboFix which shouldn't be used without guidance, so any kind of help would be greatly welcomed :)
Here is the report from TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 2
RAM: 3548 Mb
Graphics Card: AMD Radeon HD 7520G, 512 Mb
Hard Drives: C: Total - 232972 MB, Free - 168325 MB; D: Total - 233320 MB, Free - 89558 MB;
Motherboard: AMD, PLCSC8
Antivirus: Windows Defender, Disabled
I noted it says that Windows Defender is disabled, but I'm fairly confident that it is enabled - real-time protection is turned on and it says that protection is turned on, so I'm a bit confused about that.
Thank you in advance for any kind of help!