Download to Desktop: DDS by sUBs from one of the below locations
http://download.bleepingcomputer.com/sUBs/dds.com
http://download.bleepingcomputer.com/sUBs/dds.exe
double click DDS to run it
Make sure there is a check mark in DDS txt
place a check mark in the attach.txt box and then press start
Do not select any other options unless specifically told to
When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it
Save both reports to your desktop.
DDS.txt
Attach.txt
post the contents of both logs back here.
and please do this
Please run the MGA Diagnostic Tool and post back the report it creates:
Please download and run WVCheck.
http://download.bleepingcomputer.com/sUBs/dds.com
http://download.bleepingcomputer.com/sUBs/dds.exe
double click DDS to run it
Make sure there is a check mark in DDS txt
place a check mark in the attach.txt box and then press start
Do not select any other options unless specifically told to
When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it
Save both reports to your desktop.
DDS.txt
Attach.txt
post the contents of both logs back here.
and please do this
Please run the MGA Diagnostic Tool and post back the report it creates:
- Download MGADiag to your desktop.
- Double-click on MGADiag.exe to launch the program
- Click "Continue"
- Ensure that the "Windows" tab is selected (it should be by default).
- Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
- Paste the MGA Diagnostic Report back here in your next reply.
Please download and run WVCheck.
- Double-click WVCheck.exe.
- As indicated by the prompt, this program can take a while depending on your hard drive space.
- Once the program is done, copy the contents of the Notepad file as a reply.