When I ran a 2015 AVG whole computer scan multiple Trojan horse Generic_r.EJI viruses were identified with one fixed. First I clicked "remove all", and the response was "Cannot be removed - element not found."
Then I opened Windows 7 in Safe Mode and ran a whole computer scan selecting "Clean automatically." This did not correct anything, so I ran the scan in Safe Mode selecting "Move infected files to the virus vault," and after doing this, when I then ran a scan in Normal Mode, no threats were detected. However, shortly thereafter the Trojan horse viruses returned.
Again I ran a scan in Safe Mode, which got rid of the threats. Unfortunately they returned shortly thereafter.
This cycle seems to keep repeating. What can I do?
Then I opened Windows 7 in Safe Mode and ran a whole computer scan selecting "Clean automatically." This did not correct anything, so I ran the scan in Safe Mode selecting "Move infected files to the virus vault," and after doing this, when I then ran a scan in Normal Mode, no threats were detected. However, shortly thereafter the Trojan horse viruses returned.
Again I ran a scan in Safe Mode, which got rid of the threats. Unfortunately they returned shortly thereafter.
This cycle seems to keep repeating. What can I do?