So I'm on windows 8 and I got a virus a while back which prevents me from accessing the internet and playing online games. Windows defender detects it but won't remove it and when I tried to reset my pc it said I am missing some files, your recovery device will provide these files or something along those lines. After some research, I found out a few people have this issue and I found a solution that was to go to a website and download the missing files, but I can't do that as the virus prevents me from visiting any websites or accessing the internet. Please help!
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