I don't see where I requested another scan with Malwarebytes.
In my last post I asked you to find the log from the last scan you did with ADWCleaner, but you have not posted it. All the logs produced by ADWCleaner will be saved on the C: drive. Please find the log and post it.
There is nothing obvious in the error logs, but it does show the system had several shut downs that are unexplained.
If you placed the Windows 7 DVD into the DVD drive when the system was already booted up you will have only performed a Repair Install a full re-install can only be done by booting from the DVD at startup, that would explain why the old logs are still on the system.
As the system did run well for several hours after the Repair Install was done I am beginning to suspect that a hardware fault is corrupting the system.
Please run the following tests:
Download Memtest86+ from here
If you wish to run the test from a USB flash drive use this link Auto installer for USB key
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to Write image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
NOTE: This is a long slow test and for convenience should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
==============================================================
Open Internet Explorer and click on this: Seatools
Save the download to your desktop.
In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
You will need a blank recordable CD or a re-recordable CD. You cannot use this software on a USB flash drive.
When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence Bios Boot Order Guide. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test.
A full set of instructions can be found here: Seatools instructions
When the test completes it will show a Pass or Fail.
===============================================================
System File Checker
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
Please also run this to make quite sure there are no remaining infections.
Eset online scan instructions.
IMPORTANT ---> Please make sure you follow the instruction to uncheck the box next to Remove found threats. Eset will detect anything that looks even remotely suspicious, this can include legitimate program files. If you do not uncheck the box, as instructed, Eset will automatically remove all suspect files which could leave some of your software inoperative. If you make a mistake these files can be restored from quarantine, but it would be preferable not to add any extra work to the clean up of your system.
In my last post I asked you to find the log from the last scan you did with ADWCleaner, but you have not posted it. All the logs produced by ADWCleaner will be saved on the C: drive. Please find the log and post it.
There is nothing obvious in the error logs, but it does show the system had several shut downs that are unexplained.
If you placed the Windows 7 DVD into the DVD drive when the system was already booted up you will have only performed a Repair Install a full re-install can only be done by booting from the DVD at startup, that would explain why the old logs are still on the system.
As the system did run well for several hours after the Repair Install was done I am beginning to suspect that a hardware fault is corrupting the system.
Please run the following tests:
Download Memtest86+ from here
If you wish to run the test from a USB flash drive use this link Auto installer for USB key
When the download is complete right click the file and select Extract Here and burn the image to a CD.
In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn
Install the program and start the application. Select the top left hand option to Write image file to disk and then on the next window click on the small yellow folder icon and browse to the ISO file you have downloaded. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
Testing
- Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence.
- Insert the disk in the drive then reboot and the disc will load into dos.
- Leave the test to run through at least 8 passes or until it is showing some errors.
- If errors show in the test, stop the test and remove all but one of your RAM sticks then start the test again. Repeat the test on each stick until you find the one that is faulty.
NOTE: This is a long slow test and for convenience should ideally be run overnight.
The memtest will not be 100% accurate but should easily detect any major faults.
==============================================================
Open Internet Explorer and click on this: Seatools
Save the download to your desktop.
In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.
You will need a blank recordable CD or a re-recordable CD. You cannot use this software on a USB flash drive.
When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence Bios Boot Order Guide. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test.
A full set of instructions can be found here: Seatools instructions
When the test completes it will show a Pass or Fail.
===============================================================
System File Checker
- Click on Start and type cmd in the search box. Right click on cmd in the popup menu and select Run as Administrator.
- Another box will open, at the Command Prompt, type sfc /scannow and press Enter. (Note the gap between the c and the /)
- Let the check run to completion. DO NOT reboot the PC or close the cmd window.
- Copy & Paste the following command at the Command Prompt and press Enter:
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
- This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
- Copy and Paste the contents of the file into your next post.
Please also run this to make quite sure there are no remaining infections.
Eset online scan instructions.
IMPORTANT ---> Please make sure you follow the instruction to uncheck the box next to Remove found threats. Eset will detect anything that looks even remotely suspicious, this can include legitimate program files. If you do not uncheck the box, as instructed, Eset will automatically remove all suspect files which could leave some of your software inoperative. If you make a mistake these files can be restored from quarantine, but it would be preferable not to add any extra work to the clean up of your system.
- Disable your existing Anti Virus following these instructions.
- Please go here to use the Eset Online Scanner.
- When the web page opens click on this button
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- If you are not using Internet Explorer you will see a message box open asking you to to download the ESET Smart Installer, click on the link and allow it to download and then run it. Accept the Terms of use and click on Start. The required components will download.
- If using Internet Explorer the Terms of use box will open immediately, accept it and click on Start.
- After the download is complete the Computer scan settings window will open, IMPORTANT ----> uncheck the box next to Remove found threats and click on Start. The virus signature database will then download which may take some time depending on the speed of your internet connection. The scan will automatically start when the download is complete.
- This is a very thorough scan and may take several hours to complete depending on how much data you have on your hard drive. Do not interrupt it, be patient and let it finish.
- A Scan Results window will appear at the end of the scan. If it lists any number of Infected Files click on List of found threats. Click on Copy to clipboard, come back to this thread and right click on the message box. Select Paste and the report will appear, add any comments you have and post the reply.
- Back on the Eset window, click the Back button and then click on Finish.
