Hi and Welcome.
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Please download Farbar Service Scanner and run it on the computer with the issue.
Please download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click to run it. When the tool opens click Yes to disclaimer.
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Please download Farbar Service Scanner and run it on the computer with the issue.
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center
- Windows Update
- Press "Scan".
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.