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Think I have a Virus

Do you have access to another non-infected computer? If so, please download FRST64 on that computer

link: For 64 bit Systems

copy it onto a USB drive, and then copy it from the USB drive onto the DESKTOP of your infected computer.

Once you have plugged the USB into your infected computer, DO NOT plug it into any other computer until we can protect that computer. It can easily transmit the virus.

If that does not work, let's try the following:

Boot to Safe Mode – Windows 8/8.1
  • go to the Control Panel -->System and Security --> Administrative Tools. Here you will find the System Configuration shortcut. Click or tap on it.
  • Go to the Boot tab and, in the Boot options section check the box that says "Safe boot". You will also see four options: Minimal, Alternate Shell, Active Directory, and Network. For this procedure, please click on “Network”
    Image may be NSFW.
    Clik here to view.
  • Then, click or tap OK.
  • You are informed that you need to restart your computer. Click Restart.
  • The computer will restart in safe mode


FRST Scan

Please download FRST ... by Farbar, from the link below and save it to your Desktop.

For 64 bit Systems
  • Right-click FRST.exe and select " Run as administrator " to run it.
  • When the tool opens click Yes to the disclaimer.
  • Press Scan button. ... When finished a log will be created, FRST.txt.
  • Please post the content of the FRST.txt in your next reply.
  • The first time the tool is run, it will create another log... Addition.txt.
  • Please post the content of the Addition.txt in your next reply.


Let me know if one of these methods works (and please post the logs.)

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