Run the following in the order posted and let me see the logs....thanks.
Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply
Next,
Open Malwarebytes, check for updates then run Quick scan. Full instructions follow if Malwarebytes is not installed:
Download Malwarebytes from the following link and save it to your desktop.:
http://www.malwarebytes.org/mbam.php
Double Click mbam-setup.exe to install the application.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Next,
Re-run AdwCleaner, use the clean function on any found entries. Post that log..
Next,
Re-run JRT, post that log....
Let me know how your system is responding, also if any remaining issues or concerns...
Kevin
Download attached fixlist.txt file and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt). Please post it to your reply
Next,
Open Malwarebytes, check for updates then run Quick scan. Full instructions follow if Malwarebytes is not installed:
Download Malwarebytes from the following link and save it to your desktop.:
http://www.malwarebytes.org/mbam.php
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Open > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
- Please save the log to a location you will remember.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
Next,
Re-run AdwCleaner, use the clean function on any found entries. Post that log..
Next,
Re-run JRT, post that log....
Let me know how your system is responding, also if any remaining issues or concerns...
Kevin