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Channel: Tech Support Guy - Virus & Other Malware Removal
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Popups Again

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Hello, ptichun.

Let's start with a warning.

P2P Warning

I noticed that you have or have had a P2P (Peer-to-Peer) file sharing program on your machine:
  • µTorrent

It is important to stay away from them as they are used to share pirated material. The programs themselves can be safe, but majority of the files shared through them is infected.

Some of things to keep in mind when using P2P programs:
  • Your computer is more likely to get infected with malware, which will result in coming back to our or other forums for help.
  • You may have your important data stolen, including passwords, photos or personal information.
  • You help to share pirated material, which may result in arrest, fines, or even jail time for illegal downloads of copyrighted material.

If I still didn't convince you, please read these short reports about how dangerous it can be to use P2P programs:

Whether you remove them or not is your decision. Though I strongly recommend you to uninstall your P2P programs as they most likely will cause problems in the future.

If you choose not to remove them, please refrain from using them until we are done on cleaning your computer.



Step #1
Enabling System Restore
  1. Click Start>right-click Computer and then click Properties
  2. In the left panel, click System protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  3. Under Protection Settings, select your system disk and then click Configure
  4. Select Restore system settings and previous versions of files and then click OK two times.



Step #2
Uninstall programs

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove the following programs:
  • Buzzdock
  • Dolphin Deals
  • Search Protect
  • Software Version Updater
  • StormWatch
  • Wajam
  • WSE_Astromenda

Optional programs to uninstall:
  • µTorrent



Step #3
FRST Fix

I've noticed that you've run FRST from Downloads folder. Please, move it to your desktop.

  1. Download attached fixlist.txt file to your desktop.
    >> fixlist.txt <<
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
  2. Right click FRST.exe on your desktop and click Run as administrator. When the tool opens click Yes to disclaimer.
  3. Press the Fix button just once and wait.
    NOTE: It's important that both FRST.exe and fixlist.txt are in the same location or the fix will not work.
  4. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  5. When finished, FRST will generate a log on the desktop (Fixlog.txt). Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.



Things that should appear in your next post:
  • Fixlog.txt log content
  • Please tell me if you have successfully uninstalled all the programs I've asked you to uninstall
  • Please tell me if you still experience popups

Attached Files
File Type: txt fixlist.txt (7.8 KB)

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