Registry error on boot up

February 8, 2015, 2:02 am

≫ Next: Popups Again

≪ Previous: browsers very slow to load first time

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That is almost certainly a malware issue
That looks like an antivirus has removed a malware file but left the start up entry

Moved to malware forum for better assistance

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Popups Again

February 8, 2015, 3:16 am

≫ Next: Potential Virus/Malware causing slow PC

≪ Previous: Registry error on boot up

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Hello, ptichun.

Let's start with a warning.

P2P Warning

I noticed that you have or have had a P2P (Peer-to-Peer) file sharing program on your machine:

• µTorrent

It is important to stay away from them as they are used to share pirated material. The programs themselves can be safe, but majority of the files shared through them is infected.

Some of things to keep in mind when using P2P programs:

• Your computer is more likely to get infected with malware, which will result in coming back to our or other forums for help.
• You may have your important data stolen, including passwords, photos or personal information.
• You help to share pirated material, which may result in arrest, fines, or even jail time for illegal downloads of copyrighted material.

If I still didn't convince you, please read these short reports about how dangerous it can be to use P2P programs:

• FBI - Risks of Peer-to-Peer Systems
• File sharing infects 500,000 computers
• P2P File-Sharing Risks.

Whether you remove them or not is your decision. Though I strongly recommend you to uninstall your P2P programs as they most likely will cause problems in the future.

If you choose not to remove them, please refrain from using them until we are done on cleaning your computer.

---

Step #1
Enabling System Restore

1. Click Start>right-click Computer and then click Properties
2. In the left panel, click System protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Under Protection Settings, select your system disk and then click Configure
4. Select Restore system settings and previous versions of files and then click OK two times.

---

Step #2
Uninstall programs

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove the following programs:

• Buzzdock
• Dolphin Deals
• Search Protect
• Software Version Updater
• StormWatch
• Wajam
• WSE_Astromenda

Optional programs to uninstall:

• µTorrent

---

Step #3
FRST Fix

I've noticed that you've run FRST from Downloads folder. Please, move it to your desktop.

1. Download attached fixlist.txt file to your desktop.
   >> fixlist.txt <<
   NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
2. Right click FRST.exe on your desktop and click Run as administrator. When the tool opens click Yes to disclaimer.
3. Press the Fix button just once and wait.
   NOTE: It's important that both FRST.exe and fixlist.txt are in the same location or the fix will not work.
4. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished, FRST will generate a log on the desktop (Fixlog.txt). Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.

---

Things that should appear in your next post:

• Fixlog.txt log content
• Please tell me if you have successfully uninstalled all the programs I've asked you to uninstall
• Please tell me if you still experience popups

Attached Files

fixlist.txt (7.8 KB)

Potential Virus/Malware causing slow PC

February 8, 2015, 4:17 am

≫ Next: DNS Lookup Failed (Cannot access internet) Upon Removing of unknown malware

≪ Previous: Popups Again

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Hi

In the last few days I have noticed a very obvious change in my PC's performance. It has become slow and clunky, especially whilst using the internet. Loading pages takes up to a minute for basic things like opening a google browser window and then navigating within sites is equally slow. Attempting to watch streaming videos has become almost impossible because it just buffers constantly.

I have also noticed significant lag on opening and viewing other file types, like photo's and video's held on my external drives.

Up until about 10 days ago, I had none of these issues, but my AV (avast free) caught a virus and I removed it, or so I thought. Since then, the problems seem to start, so I think that whatever got into my machine is still there.

I would appreciate your help in reviewing and cleaning my PC.

Thank you.

Sysinfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: AMD Athlon(tm) II X4 620 Processor, AMD64 Family 16 Model 5 Stepping 2
Processor Count: 4
RAM: 3582 Mb
Graphics Card: ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1), 512 Mb
Hard Drives: C: Total - 152524 MB, Free - 108702 MB; E: Total - 305242 MB, Free - 114526 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-MA785GT-UD3H
Antivirus: Windows Defender, Disabled

DNS Lookup Failed (Cannot access internet) Upon Removing of unknown malware

February 8, 2015, 5:55 am

≫ Next: Hijacked

≪ Previous: Potential Virus/Malware causing slow PC

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Reset your browsers to default. For instructions see here.

Let me know the outcome.

Hijacked

February 8, 2015, 6:18 am

≫ Next: Firefox and IE slow with pop-ups and ads

≪ Previous: DNS Lookup Failed (Cannot access internet) Upon Removing of unknown malware

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD FX(tm)-6300 Six-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 6
RAM: 8156 Mb
Graphics Card: NVIDIA GeForce GTX 650, -2048 Mb
Hard Drives: C: Total - 953516 MB, Free - 908904 MB;
Motherboard: Gigabyte Technology Co., Ltd., 970A-D3P
Antivirus: Windows Defender, Disabled

Hey guys and gals, last night I was unfortunate enough to have someone gain remote access of my computer. Not sure how it happened but it did, I know they at least were able to turn on my webcam (which I immediately unplugged) move my cursor, type, open/close windows, etc.. As far as I know they were just causing hi-jinks. But who knows what they could have gotten a hold of. I did whatever I could to remove them, ultimately re installing my OS. I just want to know if I got rid of them for good, or how I can, any help is appreciated.

Firefox and IE slow with pop-ups and ads

February 8, 2015, 7:19 am

≫ Next: pc running slow

≪ Previous: Hijacked

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Hello, iosandroid.

Quote:

Is it okay to do the scans and copy the logs to a flash drive from the infected computer and post them from another computer? The infected computer's browser is really slow. Or is there a risk of infecting another computer?

You can do it, as long as you protect that flash drive. You can find appropiate instructions below.

I've noticed that you have Spybot - Search & Destroy installed. It is not recommended because of it's poor testing results. I'd recommend you to uninstall it and stick to AVG that you already have.

Please, tell me if the infection is still present after performing the following instructions.

---

Step #1
USB Drive protection

Note: This step has to be completed on non-infected machine.

1. Download MCShield to your desktop and double-click it (on Vista and above right-click the file and select Run as Administrator). Leave the default settings during the installation process.
2. MCShield will run a quick scan and then it's window will appear.
3. On the left panel select Scanner and then tick Always unhide items on flash drives. Then click Apply.
   
4. Now plug in the USB Drive. MCShield will perform a scan on the plugged drive.
5. Select Logs on the left panel, then click Copy.
6. Paste (CTRL+V) the result of the scan into your next post.

---

Step #2
Uninstall programs

Go to Start Menu>Control Panel>Programs>Uninstall a program (or Control Panel>Programs and Features if using icon view) and remove the following programs:

• Booster Web

Optional programs to uninstall:

• Spybot - Search & Destroy

---

Step #3
FRST Fix

1. Download attached fixlist.txt file to your desktop.
   >> fixlist.txt <<
   NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
2. Right click FRST64.exe on your desktop and click Run as administrator. When the tool opens click Yes to disclaimer.
3. Press the Fix button just once and wait.
   NOTE: It's important that both FRST64.exe and fixlist.txt are in the same location or the fix will not work.
4. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished, FRST will generate a log on the desktop (Fixlog.txt). Select all (CTRL+A) the content of the log, copy it (CTRL+C) and paste (CTRL+V) it into your next reply.

---

Things that should appear in your next post:

• MCShield log content
• Fixlog.txt log content
• Please tell me if you have successfully uninstalled Booster Web and Spybot - Search & Destroy
• Please tell me if the infection is still present

Attached Files

fixlist.txt (1.9 KB)

pc running slow

February 8, 2015, 8:10 am

≫ Next: Chrome shortcut won't delete and Live Preview won't start

≪ Previous: Firefox and IE slow with pop-ups and ads

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hey, I've been experiencing slow PC since almost a week. CPU usage is minimum but my applications lag greatly especially while listening to music or watching videos. I've tried great deal trying to understand what is wrong with my PC but no help.
My antivirus had Compattel folder in its exclusion list for scanning. I tried searching the folder and deleting it but my cmd shows no path for such folder. I need help as my project requires my PC is great working state!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 2039 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 128 Mb
Hard Drives: C: Total - 49999 MB, Free - 19263 MB; D: Total - 99998 MB, Free - 24020 MB; E: Total - 99998 MB, Free - 74450 MB; F: Total - 99998 MB, Free - 28482 MB; G: Total - 99998 MB, Free - 16460 MB; H: Total - 26937 MB, Free - 17769 MB;
Motherboard: Gigabyte Technology Co., Ltd., 945GCM-S2L
Antivirus: None

Attached Images

	screen1.JPG (35.2 KB)
	screen2.JPG (35.2 KB)

Chrome shortcut won't delete and Live Preview won't start

February 8, 2015, 10:09 am

≫ Next: Wife's computer hijacked

≪ Previous: pc running slow

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Hello, world. I am currently having some issues with my computer, with two pieces of software: Brackets (http://brackets.io/) and Google Chrome. (There may be some other software, but I'll leave that up to you.)

On my desktop, whenever I try to delete the Chrome icon, it always respawns, giving a description of "a description." Also, it gives the file location as being this:

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --proxy-server=http=127.0.0.1:8877

On Brackets, there is a feature known as Live Preview, which allows me to open and edit my HTML/CSS projects in a Chrome window. However, every time I press the Live Preview button (which looks like a lightning bolt), Chrome will not even start its debug mode to start Live Preview.

A few weeks ago, I installed some software that I thought to be legitimate. I have since uninstalled it, but from what I have gathered (and tried to get rid of with third party software such as Eraser and Revo Uninstaller Portable), the software installed some OTHER software along with the main software, like Booster-Web and PastaLeads.

Please help me get rid of these issues, so that Chrome functions normally again and so that I can use my Live Preview tool again.

Thanks!

System Info:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 8074 Mb
Graphics Card: NVIDIA GeForce 840M, -2048 Mb
Hard Drives: C: Total - 932249 MB, Free - 849838 MB;
Motherboard: ASUSTeK COMPUTER INC., Q551LN
Antivirus: Windows Defender, Disabled

---

Wife's computer hijacked

February 8, 2015, 10:15 am

≫ Next: Dell Inspirion 1525 keeps rebooting

≪ Previous: Chrome shortcut won't delete and Live Preview won't start

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Sorry for the profile confusion, cristobal03 here. Wendy accidentally clicked a download button off sourceforge this morning and now here machine is definitely hijacked. RunOnce.exe is hanging the startup sequence, and all the browsers now show taplika.com as the home page. Search results are returning through a Yahoo! look-alike. This one seems non-trivial, so I'd appreciate assistance, much thanks. Here's the sysinfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6135 Mb
Graphics Card: NVIDIA GeForce GTX 460, 1024 Mb
Hard Drives: C: Total - 152524 MB, Free - 78926 MB; D: Total - 1907726 MB, Free - 1801020 MB;
Motherboard: ASUSTeK Computer INC., P6T6 WS REVOLUTION
Antivirus: Microsoft Security Essentials, Updated and Enabled

Dell Inspirion 1525 keeps rebooting

February 8, 2015, 11:35 am

≫ Next: Trojans and Viruses keep coming back (Ropest & Simda.AT)

≪ Previous: Wife's computer hijacked

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Hi,
I have an older Dell Inspirion 1525 laptop with Win Vista home premium running on it. Ever so often it will just reboot itself and then give me the 'Windows has restarted unexpectantly' please choose to resume etc.

Any ideas on what this could be?

Regards,

Trojans and Viruses keep coming back (Ropest & Simda.AT)

February 8, 2015, 3:25 pm

≫ Next: possible malware...

≪ Previous: Dell Inspirion 1525 keeps rebooting

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 4
RAM: 8187 Mb
Graphics Card: AMD Radeon HD 5700 Series, 1024 Mb
Hard Drives: C: Total - 953766 MB, Free - 116578 MB; D: Total - 114463 MB, Free - 3720 MB; M: Total - 476937 MB, Free - 80761 MB;
Motherboard: Gigabyte Technology Co., Ltd., P55A-UD3
Antivirus: Microsoft Security Essentials, Updated and Enabled


As mentioned in the topic, I'm getting repeated prompts to remove 'Ropest.G' or 'Ropest.J', Simda.AT by Microsoft Security Essentials at least once almost every day. Sometimes it's a success, other times MSE tells me that the file 'cannot be found' even when I've clicked on 'remove' the moment I'm notified of it.

Appreciate the help in advance.

possible malware...

February 8, 2015, 4:44 pm

≫ Next: SafeSearch Engine Admin. Takeover on my Browser

≪ Previous: Trojans and Viruses keep coming back (Ropest & Simda.AT)

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I&quot;m not sure where needs to be posted. So for some reason I decided to look around in my system info, and I came across problem devices in the component folder of the hardware resources folder. in there it says that bbnfd_1_10_0_6 this device is not present, is not working properly, ordoes not have its drivers installed. I wasn't sure what this was so I googled it, and according to http://www.herdprotect.com/bbnfd_1_1...a84a3b13d.aspx. It's malware. So I guess my question is if it is malware, how do I get rid of it? Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7 Processor Count: 8 RAM: 8139 Mb Graphics Card: Mobile Intel(R) HD Graphics, -250 Mb Hard Drives: C: Total - 700440 MB, Free - 59328 MB; D: Total - 715401 MB, Free - 5201 MB; E: Total - 14659 MB, Free - 1630 MB; G: Total - 98 MB, Free - 84 MB; Motherboard: Hewlett-Packard, 165A Antivirus: avast! Antivirus, Updated and Enabled I also have super antispyware, CCleaner and I run Noscript.

SafeSearch Engine Admin. Takeover on my Browser

February 8, 2015, 9:42 pm

≫ Next: Slimware Removal

≪ Previous: possible malware...

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Hi there, my name is Narsonas, earlier today I attempted to download an "Adobe" PDF reader so I could read a PDF that has a manual I needed to read... that "Adobe" reader turned out to be laced with about 4 different Trojans that Norton was able to block (thank God!) but it also involuntarily installed a hostile search engine called Safe Search that took over my Internet browsers and made it the default search engine. When I uninstalled the program and went into my browser settings to change it back to Google it said that this browser was kept default by the Administrator. BEING the Admin. (i.e. the ONLY person on it) I was quite pissed when even going into the registry and deleting what I could would not fix the issue. I am here pleading for help because I did not ask for this Search Engine, I don't want it, and if the hundreds of other posts about this search engine are correct I fear that my computer will become like my mothers which is full of toolbars and ads popping up all over the place!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4300 Quad-Core Processor, AMD64 Family 21 Model 2 Stepping 0
Processor Count: 4
RAM: 4095 Mb
Graphics Card: NVIDIA GeForce GT 620, -2048 Mb
Hard Drives: C: Total - 476587 MB, Free - 146001 MB;
Motherboard: MSI, 760GM-P34(FX) (MS-7641)
Antivirus: Norton Internet Security, Updated and Enabled

Slimware Removal

February 8, 2015, 10:17 pm

≫ Next: pc cleaner pro

≪ Previous: SafeSearch Engine Admin. Takeover on my Browser

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I accidentally started to install Slimware Utilities Driver Updates. Every time I turn my computer on a box shows up on my homepage wanting me to complete and purchase their software which. I will not do. I tried to remove it from uninstall programs but it just keeps coming back. I tried to Install TSG System Info but it is blocked by Slimware..
I tried to use AVG Malware and several other programs include Farbar which all get blocked. Finally, I tried clicking on F8 to get to the Boo Options Menu and this gets blocked too. I am trying to go to a Restore Point this way but I can't do anything.

pc cleaner pro

February 9, 2015, 7:09 am

≫ Next: Visual Shopper

≪ Previous: Slimware Removal

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Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 08-02-2015
Ran by Jack at 2015-02-09 10:06:28 Run:2
Running from C:\Documents and Settings\Jack\Desktop
Loaded Profiles: Jack (Available profiles: Jack & Administrator)
Boot Mode: Normal

==============================================

Content of fixlist:
*****************
C:\Documents and Settings\Jack\Favorites\Computers\Cleaners
C:\Documents and Settings\Jack\Favorites\Computers\Registry\Registry Cleaners, Driver Updates, Windows Utilities & More Xionix USA.url
DeleteKey: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOr der\Start Menu\Programs\Maintenance\Cleanup\EasyCleaner
DeleteKey: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOr der\Start Menu\Programs\Maintenance Programs\Cleanup\EasyCleaner
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\AVS4YOU\Navigator
DeleteKey: HKEY_LOCAL_MACHINE\SOFTWARE\RegDefense
DeleteKey: HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Favorites \Computers\Cleaners
DeleteKey: HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Maintenance\Cleanup\EasyCleaner
DeleteKey: HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Maintenance Programs\Cleanup\EasyCleaner


*****************

C:\Documents and Settings\Jack\Favorites\Computers\Cleaners => Moved successfully.
"C:\Documents and Settings\Jack\Favorites\Computers\Registry\Registry Cleaners, Driver Updates, Windows Utilities & More Xionix USA.url" => File/Directory not found.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOr der\Start Menu\Programs\Maintenance\Cleanup\EasyCleaner => Key Deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOr der\Start Menu\Programs\Maintenance Programs\Cleanup\EasyCleaner => Failed to delete key at first attempt (Error: C0000121), see next line.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOr der\Start Menu\Programs\Maintenance Programs\Cleanup\EasyCleaner => Key Deleted Successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AVS4YOU\Navigator => Key Deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\RegDefense => Failed to delete key at first attempt (Error: C0000121), see next line.
HKEY_LOCAL_MACHINE\SOFTWARE\RegDefense => Key Deleted Successfully.
HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Favorites \Computers\Cleaners => Key not found.
HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Maintenance\Cleanup\EasyCleaner => Key not found.
HKEY_USERS\S-1-5-21-1659004503-616249376-839522115-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Maintenance Programs\Cleanup\EasyCleaner => Key not found.

==== End of Fixlog 10:06:28 ====

---

Visual Shopper

February 9, 2015, 8:04 pm

≫ Next: secureprohelp.com says

≪ Previous: pc cleaner pro

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Every time I go online to a Web site with merchandise or services, I get a popup called Visual Shopper that is driving me batty. I can click on the X and it goes away, until I change anything or go to another page, and it's back again. How can I get rid of it? Where did it come from? Is it an add on?:confused:

secureprohelp.com says

February 10, 2015, 4:16 am

≫ Next: My computer has slowed down and getting the BSOD

≪ Previous: Visual Shopper

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Welcome :)

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

• XP users: Double click the AdwCleaner icon to start the program.
• Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
  You will see the following console:

• Click the Scan button and wait for the scan to finish.
• After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
• Click the Clean button.
• Everything checked will be deleted.
• When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

• On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup-2.0..exe to install the application. (The revision number may vary.)

• Select the language and click OK.
• Accept the agreement
• Make sure a checkmark is placed next to Enable the Free Trial and Launch
• Malwarebytes' Anti-Malware, then click on finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Scan Now".
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click on Quanrantee All,.
• When disinfection is completed, a dialog will open and you may be prompted to Restart.(See Extra Note)
• Upon restart, launch Malwarebytes Antimalware and select History.
• Double click on the last scan done, then on Copy to Clipboard.
• Right click on your next reply and select Paste.
• Submit your reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Once done, please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Make sure that under Optional Scans, there is a checkmark on Addition.txt and Shortcut.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The tool will also produce another two logs (Addition.txt and Shortcut.txt). Please attach these to your reply.

My computer has slowed down and getting the BSOD

February 10, 2015, 5:47 am

≫ Next: loading pages problem

≪ Previous: secureprohelp.com says

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My computer has recently slowed down massively and crashes while in Windows and gets the BSOD.

Sometimes the network connection will disappear and say 'no Networks Found' when clicked on.
Other times it crashes when loading up.

It is an Acer Aspire E1-571 Laptop

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8, 64 bit
Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8007 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
Hard Drives: C: Total - 456549 MB, Free - 242814 MB;
Motherboard: Acer, EA50_HC_CR
Antivirus: Windows Defender, Disabled

Any help would be appreciated

loading pages problem

February 10, 2015, 10:10 am

≫ Next: windows can't find file

≪ Previous: My computer has slowed down and getting the BSOD

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That's good to hear that all is well again :)

I'll post my closeout speech now, as it explains how to remove the tools we've used etc. Again, any questions, just ask :)

---------

We have a couple of last steps to perform and then you're all set.

We need to remove the tools we've used during cleaning your machine

1. Download Delfix from here
2. Ensure Remove disinfection tools is ticked
   Also tick:
   
   • Create registry backup
   • Purge system restore
   
   
3. Click Run

The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply


======================
Also, remove the following from the Desktop, if still there after doing the above:


Security Check
SystemLook
sfp.zip
FRST

==============================

Create Restore Point (Win7/Vista)

• Select Start > Control Panel then double-click on the System icon in the Control Panel.
• In the left-hand pane click on the System Protection option.
• When the Dialog comes up, click on the System Protection tab.
• Check that the drive letter where Windows is located (usually C:) indicates System protection ON.
  (This indicates System restore is turned ON for the Windows drive).
• Click on the Create button to create a new restore point. In the Name dialog, type a descriptive name and then click on the Create button.
• You will get a message that the Restore Point was created successfully. Click on the Close button.
• Click on the OK button and close the System window in the Control Panel.

Set Explorer to hide Hidden Files and Folders:

• Right-click your Start button and go to "Explore".
• Select Tools from the menu
• Select Folder Options
• Select the View tab
• Click on Don't Show all Files and Folders
• Select Apply to All Folders | Yes | Apply | OK.

Making Internet Explorer More Secure


Go to Control Panel and open the Internet Options. Click on the Advanced tab and do the following:

• Tick Empty Temporary Internet Files When Browser is Closed under Security. Apply

Also, its a good idea to keep on top of removing any Temp files etc every month or so. To do this, Windows has a pretty good tool.

• Go to Start | Programs | Accessories | System Tools | Disk Cleanup
• It should start straight away, but if you have to select a drive, click on the C-drive.
• Let it run, and at the end it will give you some boxes to tick.
• All are okay to enable, then press OK and then Yes to the question after.
• It will close after its completed.

• CryptoPrevent install this programme to lock down and prevent crypto ransome ware (download link at bottom of page)

To keep your operating system up to date:



All security updates released by Microsoft must be Automatically Installed.

• Click Start and in the search box type windows update and press ENTER.
• Click Change Settings and make sure the Install updates automatically (recommended) option is selected, if not select it and click O.K to save settings.

Now that you are clean, to help protect your computer in the future I recommend that you get the following free program:

• SpywareBlaster to help prevent spyware from installing in the first place.

And to keep your system clean run this free malware scanner

• Malwarebytes' Anti-Malware
  

weekly, and be aware of what emails you open and websites you visit.

To learn more about how to protect yourself while on the internet read this about Security online: General Security Information, How to tighten Security Settings and Warnings

Have a safe and happy computing day!

eddie

windows can't find file

February 10, 2015, 10:14 am

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That's good to hear its not appeared, it may have been related to some of the other stuff we removed.

If its all okay, we can remove the tools we've used etc, but I'll wait until I hear from you before I post :)

eddie