Tech Support Guy - Virus & Other Malware Removal

↧

Still infected?

June 30, 2015, 9:10 am

Hi Guys A few weeks ago I returned home from a hospital stay to find my pc was playing up and I'm sure it had become infected. The first sign of this was a centre-screen message box advising me that...

View Article

about:blank infection HELP!!!

July 9, 2015, 10:17 am

It has taken me over an hour to create this post. Including two restarts and the TSG download Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service...

View Article

Randomly opening browser windows

July 20, 2015, 2:42 am

Hi and thanks in advance for any help, My computer keeps randomly opening new IE windows, sometimes just one, other times 7 or 8 of them, and periodically something will suddenly blast out of the...

View Article

Can't access PC.

July 21, 2015, 1:29 am

First off, I've used the forum in the past. It's helped me out a great deal, and I always appreciate Techguy. I recommend all of my friends to this site for computer related issues. You guys perform a...

View Article

RAM on my PC running extremely high

July 23, 2015, 4:04 am

When I boot my PC the Ram is running at 45%+ once I open my Browser it rises to 75 -80% and then quickly reaches 98% over an hour or two meaning I have to reboot and start again. My browser can be slow...

View Article

eFix Results-Bad PC Security Level + Virus

July 24, 2015, 11:24 pm

OK next step Please download Farbar Recovery Scan Tool and save it to your Desktop or downloads folder . Note: You need to download and run the 64 bit version Right click to run as administrator. When...

View Article

Browser hijacked by Snap Do and search safeguard

July 26, 2015, 6:24 am

FRST ADDITION: Additional scan result of Farbar Recovery Scan Tool (x64) Version:26-07-2015 Ran by Tu Wei at 2015-07-26 21:13:39 Running from C:\Users\Tu Wei\Desktop Boot Mode: Normal...

View Article

slow internet and weird computer

July 26, 2015, 9:34 am

HI ! I have come to this forum today to ask for some help or guidance. My internet has been slow in the past but I believe this may just be my service and not my computer. Someone who could help me...

View Article

Sluggish laptop with delayed boot up time

July 26, 2015, 5:19 pm

Good evening, A computer error occurred this evening at 7pm, my laptop had gone into idle mode and would not boot up when I touch the mouse pad, the screen remained 'off', CTRL+ALT+Delete brought back...

View Article

Blekko nuisance

July 27, 2015, 9:18 am

I'm using IE Ver 11 with Google and continuously have "blekko" interrupting me. I have gone through the threads on this site concerning blekko and used suggestions to remove the nuisance. I've used...

View Article

Image may be NSFW.
Clik here to view.

Pokki? It won't go away...

July 27, 2015, 11:09 pm

Hello, ccdand. My nickname is Nevan and I will be helping you getting your system back on its electronic feet. Before we get started, please keep these things in mind: Always read every part of my post...

View Article

Image may be NSFW.
Clik here to view.

Slow Computer... MalwareBytes can't scan.

July 28, 2015, 4:23 am

My five + year old laptop is slow enough as it is. I needed a WAV to MP3 converter, downloaded & installed one off of an unknown website, and along come alot of other baggage attached. Some strange...

View Article

Help Removing FindingDiscount and others

July 29, 2015, 11:07 am

Searched the forum, downloaded AdwCleaner, need further help. # AdwCleaner v4.208 - Logfile created 29/07/2015 at 10:53:29 # Updated 09/07/2015 by Xplode # Database : 2015-07-26.2 [Server] # Operating...

View Article

I need a FIXLIST.TXT - Can anyone help please?

July 30, 2015, 6:07 am

no worries, just be patient as the malware section is easily the busiest forum we have.

View Article

Dll error

July 30, 2015, 12:18 pm

Hello, I'm updating my child's laptop and when I click on Google Chrome to go online I get this message: There was a problem starting C:\Program Files(x86)\MusicToolbar\Datamngr\apcrtldr.dll Access...

View Article

desktop hard freezes in firefox 39.0

July 30, 2015, 12:35 pm

Hello Ive tried all of the different malware removal tools and other anti virus tools that I could learn about on the other threads posted here. Can't seem to get this thing resolved. It's been 6-7...

View Article

Black Screen after logging in windows 8.1. Please Help

July 31, 2015, 5:54 am

Here are my laptop specs.. Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 8.1 Single Language, 64 bit Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz, Intel64...

View Article

Internet browser ads viruses

July 31, 2015, 6:39 am

Hey everyone. I'm currently at my friends house trying to fix his chrome ads problem. This is about the 10th time doing so. (The ones that underline everything) Every time I get rid of them, they keep...

View Article

Are these virus

July 31, 2015, 12:35 pm

Help me... I my C:\ProgramData ; I have a lot of files with wierd names. Examples: {0ef4709d-acb6-fa23-0ef4-4709dacbc276} {e14e33a0-e1dc-a7c8-e14e-e33a0e1dce83} {91751797-6ef4-b0a2-9175-517976ef5e5d}...

View Article

Good Online Virus Detection and Removal Progarm

August 1, 2015, 10:47 am

Hi referee07, If you have run ESET and Malwarebytes and both showed up clean, the prospect that you actually have a virus is extremely low. You may however, be experiencing a number of other things...

View Article

bsod when gaming and wupdate problems

August 1, 2015, 1:49 pm

Thanks Stef, I updated to 10 yesterday from W7 Pro, is very good and easy to use... Kevin..

View Article

Pop Up ads

August 1, 2015, 3:20 pm

I have pasted both in here.... Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:30-07-2015 Ran by Robin (administrator) on ROBIN-PC (01-08-2015 23:12:23) Running from...

View Article

Chrome "Unable to connect to proxy server"

August 2, 2015, 3:45 am

That is showing every sign of a pirated operating system and office with illegal activation hacks clearly showing in the logs We do not assist with pirated sytems Topic closed

View Article

Keyboard Issues

August 2, 2015, 12:43 pm

So -- I'm not even sure this is a malware related issue, but I suppose it could be. Every once in awhile when I am typing, either in Word or on the web, without any reason at all, letters will start...

View Article

malware removal from samsung galaxy alpha

August 2, 2015, 12:47 pm

Hi Guys, I own a Samsung Galaxy Alpha android phone and when browsing the internet on Sat using the Samsung browser I inadvertently picked up a virus. Its a ransom note demanding $300 to unlock my...

View Article

Microsoft Updates Stuck Since 7/15, Computer Runs Slowly

August 2, 2015, 1:58 pm

Been a long time since I needed help here, but haven't had too much problems with my computers. Recently, though, my computer has been running slowly and Microsoft updates since July 15th are not...

View Article

network virus

August 2, 2015, 3:16 pm

I think you may have wanted me to reply here instead of a new thread. srry

View Article

BING Hijacking & Computer Freezes

August 2, 2015, 3:35 pm

Hi: I have 2 current problems. My computer has been freezing up for some time. Recently, the fan has started running much faster than normal and certain programs have become unmanageable, especially...

View Article

Annoying redirection

August 3, 2015, 9:11 am

Hey guys, I randomly have started to get redirection on my search on google chrome through yahoo search and anytime I search on google , I get annoying "It's Result Hub ads" on my screen. I've...

View Article

Windows 7 Laptop Hijacked - Help please!

August 4, 2015, 12:16 pm

Thanks for the help everyone but I couldn't get any response from my machine without defaulting it. I chose to factory default it (alt-f10 on startup for anyone who's interested) and chose not to save...

View Article

Malware

August 4, 2015, 4:17 pm

Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 10 Home, 64 bit Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics, AMD64 Family 22 Model 48 Stepping 1 Processor...

View Article

Internet not working after removal of malware using AdwCleaner

August 6, 2015, 12:23 pm

The logs show clear signs of an activation hack for windows/office we do not assist with pirated windows/office so this topic is now closed

View Article

Trojan.Agent/Gen-FakeAV

August 6, 2015, 1:42 pm

I have ran my super anti Spyware and it picks up the Trojan.Agent/Gen-Fake AV but won't remove it or quarantine it either . My virus protection (Avast) does not pick it up. I have tried adware cleaner...

View Article

dregol

August 7, 2015, 12:56 am

Hello, harvey321. My nickname is Nevan and I will be helping you getting your system back on its electronic feet. Before we get started, please keep these things in mind: Always read every part of my...

View Article

Image may be NSFW.
Clik here to view.

Think I have a Virus

August 7, 2015, 3:07 pm

Do you have access to another non-infected computer? If so, please download FRST64 on that computer link: For 64 bit Systems copy it onto a USB drive, and then copy it from the USB drive onto the...

View Article

ShowMyPC scam

August 7, 2015, 4:55 pm

Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 8.1, 64 bit Processor: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz, Intel64 Family 6 Model 58 Stepping 9 Processor Count:...

View Article

Faulty Internet and slow startup, DNS Server Changed error

August 8, 2015, 9:34 pm

In opening chrome today I've had errors in which my internet icon flickers on and off. It is connected to the internet but it's slower than usual and sometimes it just disconnects and reconnects on its...

View Article

Image may be NSFW.
Clik here to view.

interruption

August 9, 2015, 10:57 pm

sounds like malware to me moved to malware cleaning Step 1 Click on this link to download : ADWCleaner Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it...

View Article

Suspected malware

August 10, 2015, 9:42 am

Okay Cody, here are the files Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version:09-08-2015 Ran by Administrador (administrator) on USUARIO-061D4ED (10-08-2015 11:35:20) Running from...

View Article

Radio Adverts Randomly Come On

August 10, 2015, 2:23 pm

Hello! I am somewhat experienced in removal but this one has me lost and annoyed. Randomly about once a day, while the internet browser is open, we get a loud person talking to us through the computer...

View Article

update.exe failure

August 11, 2015, 1:14 pm

This is driving me zanny!! I am using Windows 7 on a Dell desktop computer about 4 years old. Every working fine except I keep getting a pop-up on my computer saying update.exe 0x752de5a8 failed. I...

View Article

computer still affected after complete HD wipe

August 11, 2015, 7:02 pm

My Asus model cm6870 gets heavy use from the family. At some time I believe it had acquired a virus. The computer started to run extremely slow. Running programs, opening folders and even task manager...

View Article

Image may be NSFW.
Clik here to view.

HELP! i think i have a RAT installed

August 12, 2015, 4:42 am

Hey there guys, i recently got a new computer from a guy. i know for a fact that he uses RAT tools at home and i am a little worried he might have ratted me. i ran an avast full scan and found a bunch...

View Article

Autoclicks on Windows 7

August 12, 2015, 11:14 am

Hi everyone I just have a quick question. So I have a PC in my living room and I hear like auto mouse clicking sounds, but its not actually clicking anything, but all I hear is clicking sounds. Its not...

View Article

Slow Running Lap Top

August 12, 2015, 4:24 pm

Can I have my Lap Top Cleaned up and restore like new. I do have problems

View Article

Possible Malware

August 12, 2015, 11:34 pm

Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42...

View Article

google not opening in internet explorer

August 13, 2015, 10:48 am

i m using windows xp . suddenly the internet explorer has stopped opening the google search site. All other ites are opening. Can anyone hel-p. I have used hitman-pro , malwarebytes antimalware pro ,...

View Article

Possible vbs/agent infection

August 13, 2015, 2:39 pm

Hi guys and thanks in advance for any help you can give me. A couple of days ago I noticed something flash up so quickly ran a scan with avg to be told vbs/agent had infected this computer.It seemed to...

View Article

Google (Moved from Windows 8 forum)

August 13, 2015, 5:08 pm

While trying type in google search this pops up in search box sunbeam mixer bread attachments can not get rid -i clear out start type again same thing -i had to go to yahoo to do a search--crazy i have...

View Article

Possable Malware

August 13, 2015, 6:44 pm

So I think I might have malware. I noticed before I upgraded to win 10 I was using Win 7. Would notice that random keyboard keys would stop working. For example would try to type the number 6 on both...

View Article